The “Spy” Feature in Enswitch
Learn about the new Spy feature in Enswitch, which allows users to discreetly monitor and listen to ongoing calls, providing enhanced control and supervision for businesses.
Written by Phi Doan
Updated at February 9th, 2024
This functionality is exclusively accessible during active calls. You can use this feature by navigating to Control panel → Queue panel.
- In the list of active calls, select the ongoing call.
- Type your extension number (either the 7-digit extension or short extension) in the field next to one of the options to either transfer the call, listen in, or speak during the call.
- Click the button of the action you would like to perform (e.g., Transfer, Spy listen, or Spy talk).
NOTE: The Hang up feature does not work in the Control panel window.
- In the confirmation prompt, click the OK button.
