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Phi Doan
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Queue Panel in Enswitch – Waste Connections
Published October 10th, 2023 by Phi Doan
View an Agent's Status To view the status of your agents in certain queues… Log in to the Enswitch platform. Navigate to Control panel → Queue panel. Click on the gear button in the top right corner to open the Panel options menu. In the Panel options menu, choose the queues you want to view in the Show only queues field. Quick Tip: You can select
Enswitch - Manage Agents in a Queue
Published September 12th, 2023 by Phi Doan
Scope: Enswitch users set as the owner of a queue will be able to add agents to that queue. Only Enswitch users set as an Admin or Call Center Supervisor will be able to add agents to any queue and use the Queue Panel to change the statuses of agents. Add an Agent to a Queue At any time, you can add in destinations that callers will ring to when
The “Spy” Feature in Enswitch
Published February 9th, 2024 by Phi Doan
This functionality is exclusively accessible during active calls. You can use this feature by navigating to Control panel → Queue panel. In the list of active calls, select the ongoing call. Type your extension number (either the 7-digit extension or short extension) in the field next to one of the options to either transfer the call, listen in, or
Enswitch - Forward Calls for a Specific Agent
Published September 8th, 2023 by Phi Doan
There are multiple ways to set up call forwarding. This article will cover how an Enswitch admin or a basic user can set an agent's extension number to forward calls until further notice. Using this method is great for forwarding calls for a single person that is temporarily out of office. Enable Call Forwarding In the Enswitch web portal, the user
Enswitch - Log In/Out of a Queue Using Your Yealink Phone
Published September 29th, 2023 by Phi Doan
Use Your Phone to Log In/Out of Queues To make it easier for you to adjust your availability in your call queues, you can use your Yealink desk phone to update your status using the Queues key. There are three different ways you can adjust your availability in your queues using this feature: Log into all queues you are a member of. Log out of all qu
Rename an Extension in Enswitch
Published September 6th, 2023 by Phi Doan
Update a User's Name Over time, it may become necessary to update the name of one of your users to match a change in staffing. To completely update the name shown for a user's features, you will need to be sure to change the name for that user's… Telephone Line Account Mailbox Speed Dial Update the Name of the Extension The user's extension, or tel
Check Voicemails in the SpectrumVoIP ES Desktop App - Waste Connections
Published October 13th, 2023 by Phi Doan
Listen to Voicemails Using the SpectrumVoIP ES Desktop app, you can manage your voicemails with ease. To access your mailbox to check your voicemails… Visit the Dialpad tab. Click the Voicemail button. Quick Tip: Alternatively, you can dial *1 and click the Call button. Enter your voicemail PIN. While you are in your mailbox, you have the followin
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