Set Up an IVR Menu's Greeting

When you are using an IVR menu to route calls, a greeting will need to be added that informs callers about the options they can select using their dial pad.

You can add a greeting to an IVR menu by either…

• Selecting a Sound as a greeting.
• Uploading a greeting from your PC.
• Calling the IVR menu and using the setup menu to record a greeting.

Select or Upload a Greeting

To set a greeting for a new IVR menu…. 

1. Navigate to Features → IVR menus.
2. Click the name of the IVR menu that needs a greeting.
3. In the Message file section, do one of the following:
   • Use the Sound file to use drop-down to select a saved Sound file.
     
   • Click the Choose File button to select and upload a .wav audio file from your PC.
     

     DANGER: The audio file needs to be in a .WAV file, mono channel, and 8000 Hz format to be properly read in the phone system. 

     To convert your audio file, use this handy website:

     G711.org - Telephony File Converter

     When using this website to convert the file, select the “Standard Definition” option for the Output Format. 

      
4. Click the Use or upload button.
   

Record a Greeting Using the IVR Setup Menu

To add a greeting to the Holiday IVR menu, the IVR's setup menu can be used when the IVR menu is called. 

There are two ways an IVR menu can be contacted to do this:

1. Route a phone number to the IVR menu.
2. Use a feature code to call the IVR menu.

Route a Phone Number to the IVR Menu

To be able to call the new IVR menu, a phone number can be set to route calls to the IVR menu. 

To route a phone number to the IVR menu…

1. Navigate to Features → Numbers.
2. Select a phone number to route calls to the IVR menu.
   
3. In the Route calls to section, use the Default destination drop-down to select IVR menu and the name of the IVR menu.
   
4. Click the Save button.
   
5. Call the phone number to contact the IVR menu.
6. Press # (or any other option set as IVR setup menu).
7. Enter the PIN for the IVR setup menu.
8. Follow the prompts to manage the greeting of the IVR setup menu.
9. If needed, remove the IVR menu from the phone's number's main routing.
   

Use a Feature Code to Call the IVR Menu

One way to call an IVR menu directly in order to use the IVR setup menu is to dial a feature code. 

To create a feature code for reaching an IVR menu…

1. Navigate to Features → Feature codes.
2. Click the New >> button.
3. On the New feature code page, fill in the following information:
   
   • * Feature code - Type a unique set of numbers that can be dialed on a SpectrumVoIP phone to contact the IVR menu directly. 
     

     DANGER: Do NOT use a N11 number, such as 911, 211, or 411. 

      
   • Description - If needed, add a note about the purpose of this feature code.
   • Default destination - Select IVR menu and choose the name of the IVR menu using the second drop-down.
4. Click the Save button.
   
5. Call the feature code to contact the IVR menu.
6. Press # (or any other option set as IVR setup menu).
   
7. When prompted, enter the PIN set for the IVR setup menu.
   
8. Follow the prompts to manage the greeting of the IVR setup menu.
9. If needed, delete the feature code.