Enswitch - Set Up a Feature Code for Dialing a Mailbox
Learn how to create a dialable Feature Code in Enswitch that will allow you to dial into a mailbox to check its voicemail messages.
Written by Val Campos
Updated at July 1st, 2024
Scope: Only Enswitch admin users will be able to create new feature codes.
In some situations, it may be necessary to dial into a mailbox to check users' voicemails. To allow users to do this, a feature code that routes calls to the mailbox can be created.
To do this…
- Navigate to Features → Feature codes.
- Click the New >> button.
- On the New feature code page, fill out the following fields (fields with a * are required):
| Setting | Description |
|---|---|
| * Feature code | Type in a code that will be dialed on a SpectrumVoIP provided phone to reach the mailbox. Quick Tip: SpectrumVoIP technicians usually name this feature code 1 in front of the user's 3-digit extension number. DANGER: Do NOT use a N11 number, such as 911, 211, or 411. |
| Description | Type a note that will be displayed alongside the feature code in the list of feature codes. |
| Owner | If needed, use the Owner dropdown to select someone that should be able to view and edit this feature code. |
| Allow callers to enter this feature code in attendant and IVRs | If this mailbox should be accessed when the code is dialed in an IVR, select Yes. |
|
PIN & PIN repeat |
A digital code that can keep the use of a feature code secure. If only certain users should be able to dial this mailbox, setting up a PIN may be useful. |
- In the Route calls to section, skip setting a Default destination (this will be done later).
Note: This has to be done after saving since the My features section of the drop-down will not appear until then.
- Click Save.
- Click the Feature Code to edit it.
- In the Route calls to section, use the Default destination drop-down to select Mailbox under My features.
- Use the second Default destination drop-down to select the mailbox of the user this feature code will dial.
- Once done, click Save.