At some point, it may become necessary to add or replace a greeting for a mailbox. As an Enswitch admin, you have the power to add/replace the greetings used by the different mailboxes existing on your Enswitch account.

To adjust the greeting used by a mailbox…

1. Navigate to Features → Mailboxes.
2. In the list of Mailboxes, click the mailbox number of the mailbox that needs a greeting.
3. Scroll down to the Greetings and audio name section.
   
4. Use the Greeting or name drop-down to select which kind of greeting you are uploading.
   
5. Do one of the following:
   • If you have a greeting already uploaded to the Sounds page, use the Sound file to use drop-down to select that audio file.
   • If you will be uploading a new greeting, click the Choose File button to select the .wav audio file from your device. 
     

     DANGER: To upload a .wav file, it is recommended to ensure the file has been converted to the proper format (.wav 8Khz, Mono, 16-Bit PCM). 

     If needed, please contact our technical support team to set up this message by calling (469) 429-2500 or emailing support@spectrumvoip.com. 

     Uploading an incorrectly formatted audio file can result in unexpected, potentially catastrophic issues for your phone system.

      
6.  Click Use or upload.