Check a Call Queue's Voicemailbox
Discover how you can check a call queue's voicemails when its own mailbox is enabled and being used.
Written by Val Campos
Updated at March 13th, 2024
If you have set Enable voicemail to Yes in a call queue's In Queue Options, the call queue will start storing voicemails in its own mailbox. 
While available as an option, the call queue's voicemail is not commonly used in the routing for voicemails.
Use a Different Mailbox for a Call Queue's Unanswered Calls
General voicemails and the voicemails of users are more commonly used in call routing since they are easier to access and manage.
If your call queue will not be prompting users to do a callback and should just send unanswered callers to a voicemail, you can use the If unanswered dropdown in the queue's In Queue Options tab to select Forward to Destination and set the Forward Destination as an extension's voicemailbox.
Alternatively, you can go into the call queue's Voicemail tab and set the queue to copy voicemails to a different extension:
A call queue's voicemailbox may be used when…
- A caller opts to leave a voicemail while using the queue's callback feature.
- A call goes unanswered and is sent to voicemail via the If unanswered setting in a queue's In Queue Options.
To check a call queue's voicemailbox, do one of the following:
- Log in as the call queue in the web portal and check its voicemails in the Messages page.
- Dial 5000, and when prompted, enter the queue's extension number and its voicemail PIN.
- Or dial 03 and the extension number of the call queue and press star (*).
- Pressing * will allow you to enter the call queue's voicemail PIN.