Enable Call Statistics Tracking for Call Queues
Learn how you can enable your call queues to record call statistics to allow you to monitor the productivity of your call center.
Written by Val Campos
Updated at June 23rd, 2025
On the Call Center page, the CALL QUEUES module shows the call queue that currently have statistics being tracked for their calls.
If a call queue is missing from this module, then the queue does not have Statistics collection enabled in its Basic Settings. If a queue is missing from your reports and you need it to be shown along with its statistics…
- Navigate to the Call Queues page.
- Click the Edit Queue
icon next to the call queue that needs adjustment. - In the Basic tab, use the Statistics drop-down to select Yes.
- Click the Save button.
✔ Now the statistics for that call queue will be recorded and shown in the Reports page of Call Center.
Note: To learn more about Call Center reporting and the types of reports that can be referenced, read this article.