Enable Call Statistics Tracking for Call Queues
Learn how you can enable your call queues to record call statistics to allow you to monitor the productivity of your call center.
Written by Val Campos
Updated at September 21st, 2023
In order for statistics to be recorded, your call center's call queues will need to have Statistics enabled in their Basic settings.
To enable the collection of call statistics for call queues…
- Navigate to the Call Queues page.
- Click the Edit Queue
icon next to the call queue that needs adjustment. - In the Basic tab, use the Statistics drop-down to select Yes.
- Click the Save button.
✔ Now the statistics for that call queue will be recorded and shown in the Reports page of Call Center.
Note: To learn more about Call Center reporting and the types of reports that can be referenced, read this article.