What is a DID Number?

Do you need clients or teammates to be able to contact you directly? A Direct Inward Dial number, also known as a DID, can be a great solution. 

Instead of going through an automated phone menu or human receptionist every time, people can dial the DID phone number to reach someone. A DID differs from an extension number, which can only be dialed by users inside of your organization from phones/softphones provided by SpectrumVoIP. A direct inward dial number is essentially a regular-looking phone number that routes any calls directly to a specific user.

Assign a User a DID Number

As a Stratus admin, you have the ability to view and edit your phone numbers and their destinations. To modify the destination for one of your phone numbers…

1. Navigate to the Inventory page.
   
2. Click the Edit icon next to a phone number.
   

   ✔ Doing so will pull up the Edit menu.

   

    
3. Use the Treatment drop-down to select User.
   
4. In the User box, type the name or extension number of the user.
   
5. If needed, use the Notes box to add a brief description of the phone number's purpose or owner.
   
6. Once you are done, click the Save button.
   
7. Place a test call to the new DID number to ensure calls are being routed to the right user.