View Your Phone Numbers

As an Office Manager or Site Manager, you have the power to view and modify phone numbers through the Inventory page of the Stratus web portal.

On the Inventory page, you can view and edit your phone numbers and their destinations.

Export a Spreadsheet of Your Phone Numbers

If needed, you have the option to download a spreadsheet of your phone numbers and their destinations. This spreadsheet can be printed out and shared with users for use as a reference. 

To export a spreadsheet of your phone numbers…

1. Click the Export button.
   
2. Wait for the spreadsheet to download.
   
3. In your Downloads, open the downloaded spreadsheet.
   
   

   ✔ Now you can use and print this list of phone numbers as a reference.

   

    

Edit the Destination of a Phone Number

As a Stratus admin, you have the ability to view and edit your phone numbers and their destinations. 

To modify the destination for one of your phone numbers…

1. Click the Edit icon next to a phone number.
   

   ✔ Doing so will pull up the Edit menu.

   

    
2. In the Edit menu, use the Treatment drop-down to select the type of destination the phone number should direct calls to.
   
   

   Types of Treatments for Phone Numbers

   Treatment	Description
   User	Route callers directly to an internal user's extension number.   – Phone numbers that point directly to users are called Direct Inward Dialing (DID) numbers.   – The most common destination for phone numbers is the 8900 Inbound Routing User.
   Conference	Assign a phone number to a conference bridge to allow users to directly call into a conference.
   Call Queue	Assign a phone number to a call queue to have callers directly sent to it.
   Voicemail	Route calls directly to a general voicemailbox, or a user's own voicemailbox.
   Auto Attendant	Assign a phone number to an auto attendant that will read a message to a user and allow them to choose how their call is handled.
   PSTN Number	Forward calls to another telephone number, such as an answering service.
   Fax Server	This option is for fax numbers that utilize StratusFAX.

   Note: To learn more about call routing, check out this guide.

    

    

    
3. If there is a second box that appears, type the exact destination.
   
   

   Quick Tip: Depending on what Treatment was selected, the name of this box may differ and require different information. 

   For example, selecting PSTN Number as the Treatment will have a second box appear where you would type the phone number to forward calls to. 

    
4. If needed, type a word in the Caller ID Prefix box that will be prepended to the front of a caller's Caller ID
   
   

   Quick Tip: Adding a prefix to the caller IDs of people that call this number can be useful if you have agents handling calls from multiple phone numbers that have different purposes.

    
5. If needed, use the Notes box to add a brief description of the phone number's purpose or owner.
   
6. Once you are done, click the Save button.
   
7. Place a test call to the phone number to ensure calls are being routed correctly.