If there are multiple patterns that should be added, you can import a spreadsheet of patterns to add them all at once. This can help cut down time by eliminating the need to add patterns one-by-one.

To make sure that the spreadsheet you create the patterns in is formatted correctly, it is recommended to do the following:

1. Click the Export as .csv button to download a spreadsheet that is already formatted.

2. Open the downloaded spreadsheet.

3. In the spreadsheet, fill in the information for each applicable column.

4. Once you are done, save the file by clicking Save or pressing Ctrl+S.
5. Back in the web portal, click the Import >> button.

6. In the Import pattern menu, click the Choose File button to select the edited spreadsheet from your PC.

7. If needed, adjust the following options:
    •  Delete all existing patterns first - If there are already patterns created, you can select Yes to delete the old patterns and replace them with the patterns in the spreadsheet.
    •  Overwrite existing patterns - If patterns that already exist have been adjusted in the spreadsheet, you can select Yes to overwrite the edited patterns. 

8. Once you are ready, click the Import button.

If needed, the patterns listed in the pattern menu can be exported as a spreadsheet. 

To export a spreadsheet of these patterns, click the Export as .csv button.

You can open, view, and print the downloaded spreadsheet as needed.

Using the Upload greeting section, you can adjust a specific greeting used by the Pattern Menu. One of these greetings is the “Enter digits” greeting. This is the greeting callers will first hear when they reach the pattern menu. Once the Invalid greeting plays, the Enter Digits greeting will play again.

Usually, this greeting tells the caller to put in their input. Some businesses may replace the default greeting with one that tells callers what they need to dial to do certain things. 

To edit the Enter digits greeting, use the Greeting dropdown to select Enter digits. Either select a saved Sound from the Sounds page of the web portal or use the Choose File button to select a .wav audio file from your PC.

Using the Upload greeting section, you can adjust a specific greeting used by the Pattern Menu. One of these greetings is the “Invalid” greeting. This is the greeting callers will hear when they dial digits that are not set as a pattern. Once the Invalid greeting plays, the Enter Digits greeting will play again.

The default Invalid greeting will tell callers the number they dialed does not exist. Some businesses may replace the default greeting to adjust its verbiage or add in a snippet about the digits they should dial to do certain things.

To edit the Invalid greeting, use the Greeting dropdown to select Invalid. Either select a saved Sound from the Sounds page of the web portal or use the Choose File button to select a .wav audio file from your PC.

Using the Upload greeting section, you can adjust a specific greeting used by the Pattern Menu. One of these greetings is the “Goodbye” greeting. This is the greeting callers will hear when they incorrectly dial digits 3 times.

The default Goodbye greeting will tell the caller that the number they dialed does not exist before saying “Goodbye” and then ending the call. Some businesses may replace the default greeting to tell the caller to try dialing a different number. 

To edit the Goodbye greeting, use the Greeting dropdown to select Goodbye. Either select a saved Sound from the Sounds page of the web portal or use the Choose File button to select a .wav audio file from your PC.

A feature code can be created to allow your users to dial a pattern menu directly using their desk phone or the SpectrumVoIP ES mobile app. 

To create a feature code to be used for directly dialing a pattern menu…

1. Navigate to Features → Feature codes. 
2. Click the New >> button to create a new feature code.

3. In the menu, fill out the following information:

4. Once the feature code's information has been put in, click the Save button.

If a phone number should solely be used to dial a pattern menu, you can set the Default Destination of a phone number to route calls to a pattern menu.

To do this…

1. Navigate to Features → Numbers.
2. Click the phone number that should be used solely for the pattern menu.

3. In the Route calls to section, use the Default destination dropdown to select Pattern Menu, and use the second box to select the specific pattern menu to be used.

4. Click the Save button.

If callers with a specific area code or phone number should be sent to a pattern menu, you can create a Caller Route in a phone number's settings so that callers that call in with a matching phone number will be sent to the selected pattern menu.

To do this…

1. Navigate to Features → Numbers.
2. Click the phone number that should be used solely for the pattern menu.

3. In the Caller routes section of the phone number's settings, click the Add a caller route >> button.

4. In the New caller route menu, fill in the following information.

Setting	Description
Caller number prefix	Type the whole or starting part a caller's phone number that should be sent to the pattern menu.
Description	Type a brief note describing this caller route.
Forward matching calls to	Select Pattern Menu to send calls from this caller route to a pattern menu.  Use the second dropdown to select the specific pattern menu that should receive the call.

5. Click the Save button when ready.

If there is a specific time or date that calls should be sent to a pattern menu, you can edit a phone number's time routes to route calls to a selected pattern menu. 

To do so…

1. Navigate to Features → Numbers.
2. Click the phone number that should be used solely for the pattern menu.

3. In the Time routes section, click the name of the time route that needs its destination changed.

4. In the menu, use the Forward matching calls to dropdown to select Pattern Menu, and the second dropdown to select the name of the pattern menu to be used.

5. Click the Save button.