There are multiple ways to set up call forwarding. This article will cover how an Enswitch admin or a basic user can set an agent's extension number to forward calls until further notice. Using this method is great for forwarding calls for a single person that is temporarily out of office. 

Enable Call Forwarding

In the Enswitch web portal, the user's extension number can be set to forward calls. 

To enable this forwarding…

1. Navigate to Features → Telephone lines.
   
2. Select the extension number that should have calls forwarded.
3. Scroll down to the session Forward to, in the field All calls, without ringing telephone, to number, add the phone number that calls will be forwarded to.
   
4. Click the Save button to update these changes. 
   

Disable the Forwarding

When the agent no longer needs their extension number to have calls forwarded, their forwarding can be disabled through the web portal at any time.

1. Navigate to Features → Telephone lines.
2. Click the extension number that needs its forwarding disabled.
3. Scroll down to the Forward to section and remove the forward destination from the All calls, without ringing telephone, to number box.
   
   
4. Click the Save button to update any changes.