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Enswitch - Hang Up a Call

Discover how you can use the Enswitch web portal to hang up an active call.

Written by Val Campos

Updated at June 20th, 2024

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At some point, it may become necessary to remotely hang up a call. This could be useful for dropping a stuck call or preventing a spam/robo caller from wasting the time of your agents.

To hang up an active call…

  1. Log into your Enswitch web portal. 
  2. Navigate to Reports → Active calls.
  3. On the Active Calls page, select one or more calls and click the Hang up selected button.

    ✔ You should see a confirmation message stating that the call has been hung up.

     
terminate call end call hang up call enswitch es1 es2 active calls reports manage calls monitor calls drop call enswitch admin

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