Enswitch - Block a Caller's Phone Number
Learn how to block unwanted or unknown phone numbers using your Enswitch web platform.
Written by Adrian Angwenyi
Updated at October 17th, 2024
To block a phone number from calling, the Enswitch web platform can be used to create a special caller route that hangs up calls from a specific phone number, prefix, or area code.
To do this…
- Navigate to Features → Numbers.
- In the Numbers list, select the phone number that needs a caller blocked.
✓ Doing so will pull up the Number settings page.
- Scroll down to the Caller routes section.
- Click the Add a caller route button.
✓ Doing this will pull up the Caller route settings page.
- In the Caller number prefix box, type in one of the following:
- A 10-digit phone number.
- A 3-digit area code.
- The first 6 digits of a phone number.
- If needed, you can add an optional Description.
Quick Tip: “Blocked Telemarketer” and “Blocked [Caller ID]” are commonly added in as descriptions.
- In the Forward matching calls to drop-down box, select Hang up call.
✓ Once completed, the number will show up in your call routes confirming that calls from that phone number will be hung up automatically.
