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Try Out the Iris AI Assistant with a Trial

Learn more about how you can start a free, 7-day trial to try out and experiment with our Iris AI Assistant.

Written by Val Campos

Updated at February 12th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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Table of Contents

Start a 7-Day Trial for Iris Cancel Your Iris Trial/Services

Start a 7-Day Trial for Iris

To see if Iris could be an effective solution for your company, you can start a 7-day, free trial to test out its features. 

  1. Click the Subscriptions button at the top-right of your web portal.
  2. On the AI Receptionist tab of the Subscriptions menu, review the description of Iris and click the Try It Free for 7 Days button. 

  3. Once the button is clicked, a confirmation message will appear. Click the OK button to move forward.
  4. Click the OK button again for the next confirmation message.

    ✔ Once Iris has been enabled, you will see a new accessible page for Iris on the left page navigation bar under the Call History option.

     
  5. Navigate to the new Iris page. 
  6. Allow Iris to train itself using your business' information by doing one of the following:
    • Find your business profile - If you have created a Google profile for your business, type and select the name of your business.
    • Add your business website - If your business does not have a Google profile, you can provide your business' website URL to allow Iris to review your website's information to learn more about your business. 

      To do so, click the Use your website hyperlink at the bottom of the Find your business profile section.

 

✔ Now that you have enabled and trained your Iris Ai Assistant, you can move forward with adjusting Iris' settings and deploying Iris so that it can start handling calls.

 

 


Cancel Your Iris Trial/Services

If you decide that Iris is not a good fit for your company's needs, you can end your Iris trial before the 7-day trial ends. You can also have your Iris services disabled. 

To disable Iris, submit a request to our Technical Support team so that they can disable the service, help correct your call routing, and update our Billing team about this change. 

Note: You can contact our technical support team to have this change made by calling (469) 429-2500, emailing support@spectrumvoip.com, or sending in a ticket using our support website: https://support.spectrumvoip.com. 

If you would like to speak with our Billing team about any billing concerns, you can do so by calling (469) 429-2500 and selecting Option 2 or emailing billing@spectrumvoip.com. 

 

In your request for Iris cancellation request, include the following:

  • Any adjustments that should be made to your call routing now that Iris is not being used. Where should calls go during specific times?

    More Info: To learn more about the different ways businesses may have their call routing set up, read the guide below:
    Making Sense of Call Routing: A Visual Routing Admin Guide

    To review how you can manage and adjust your call routing, read this guide below:
    Stratus Basic Inbound Call Routing Guide

     
  • Any feedback you have about Iris and any areas of improvement you noticed.
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