Stratus Voicemail Notifications
Learn how to set up and manage voicemail notifications and persistent reminders for your Stratus users to ensure they can check their voicemail messages with ease.
Written by Val Campos
Updated at May 1st, 2024
Table of Contents
In a user's voicemail settings, you can implement notifications. There are two kinds of notifications you can implement: voicemail notifications and persistent voicemail reminders.
View a User's Voicemail Notification Settings
To view a user's voicemail settings in the Stratus web portal…
1. Navigate to the Users page of Stratus.
2. Search for the user that needs voicemail notifications set up.
3. Click the Edit 
icon and select l.
4. Scroll down to view the Notifications section of the user's voicemail settings.
Email Notifications for Voicemails
Email notifications can be set up to be sent out when this user's mailbox receives a voicemail.
Note: The email(s) that will receive these notifications is the email(s) set in the user's Profile settings.
To set up email notifications for this user's mailbox…
- 1. Select Receive an email for new voicemail to enable email notifications.
- Use the Email Type dropdown to select what is sent in the email.
- Send with hyperlink - The email will have a hyperlink included that the user can click to listen to the email through the web portal.
- Send with attachment - The email will have an audio file attached so that the user can listen to the voicemail through the email itself.
- Use the After Email Notification dropdown to select what should happen with the voicemail once the email notification is received.
- Leave as new - Have the voicemail left in the New folder of the voicemailbox when the email is sent.
- Move to saved - Move the voicemail to the Saved folder of the voicemailbox once the email is sent.
-
Move to trash - Move the voicemail to the Trash folder of the voicemailbox once the email is sent.
Note: Voicemails moved to the Trash folder of a mailbox will stay there until the end of the day.
If a voicemail should not be deleted, the user can check the Trash folder of the voicemailbox for the message and manage that message as needed.
- Make sure to click the Save button to save these changes.
Text Notifications for Voicemails
Note: If you would like help enabling text notifications for voicemails, feel free to contact our technical support team.
The Stratus Web Portal allows users to have email notifications sent to the user when a voicemail arrives in their inbox. Having a text message sent instead of, or in addition to, an email is also an option.
DANGER: If you receive a high number of voicemail messages, you could find your domain blocked within a very short period of time.
Mobile carriers have every incentive to limit this type of communication and they can do so at their own discretion. If they think you are spamming or getting too much use out of this texting loophole, they will not hesitate to throttle your traffic or block your messages entirely.
Message and data rates apply. Text message and data fees that you as the consumer pay apply to the automated text messages that you are opting in to receive. Contact your SMS provider to review any limitations on your SMS rates.
To set up text message voicemail notifications for a user…
- Navigate to the Users page of the portal.
-
Search and select the user that needs this change.
- In the Change Account Security section of the Profile tab, type in your phone number as an email according to how your carrier
Common Carriers and Email Syntax for SMS
Several cellular carriers that have email syntaxes utilized for sending SMS text messages via an email address.
– T-Mobile – number@tmomail.net
– Virgin Mobile – number@vmobl.com
– AT&T – number@txt.att.net
– Sprint – number@messaging.sprintpcs.com
– Verizon – number@vtext.com
– Tracfone – number@mmst5.tracfone.com
– Ting – number@message.ting.com
– Boost Mobile – number@myboostmobile.com
– U.S. Cellular – number@email.uscc.net
– Metro PCS – number@mymetropcs.comQuick Tip: If you would like an email in addition to a text message, click the Add another email icon
and type in an email address.
- Click the Save button.
- Visit the Voicemail tab.
- In the Notifications section, select Receive an email for new voicemail.
- Use the Email Type drop-down to select Send with attachment.
- Use the After Email Notification drop-down to select where the voicemail should be stored in the user's voicemailbox.
WARNING: Selecting Move to trash may cause issues with receiving an attached audio file of the voicemail through text messages.
- Click the Save button.
✔ Now when a voicemail is left for the user's extension, a text message will be sent as well.
These text messages will contain information about the voicemail, including the FROM name of the caller and the caller's phone number. An audio file will also be attached if you select Send with attachment as your Email Type.
NOTE: Depending on your carrier, the content and appearance of this text message may differ.
Persistent Voicemail Reminders
Persistent voicemail reminders are notifications that are sent repeatedly according to a set interval until the mailbox's new message is listened to and moved.
✔ These kinds of notifications are useful for mailboxes used for essential, time-sensitive services, such as after hours, on-call, and emergency services.
Mailboxes that could benefit from this feature could include an emergency maintenance mailbox or a mailbox used by nursing staff.
To set up persistent voicemail reminders…
- Select the type of notification you would like this user to receive.
NOTE: Some of these types of notifications may not be visible for your account.
Please contact our support team to receive assistance enabling Phone and SMS notifications.
- Type in the phone number or email address of the recipient for these reminders, depending on the notifications selected above.
- Set how long the system should wait before sending subsequent notifications.
- Make sure to click the Save button to save these changes.
✔ The system will keep sending these reminders until the voicemail message is saved or deleted.