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Calls waiting in a Queue will ring destinations one at a time. If a destination is not able to answer a call, the call will move on to the destination with the next highest priority.
In a Hunt Group, all destinations within a level will ring together when a call is placed to the hunt group. Once a destination answers the call, the other destinations will stop ringing. When none of the destinations in a level answer, the destinations will stop ringing as the call is passed along to the next level.
What is the Difference?
Queues
Hunt Groups
The Queue Panel can be used to monitor the queue.
Destinations are sorted by Priority.
Destinations ring one at a time. When one destination does not answer, the call moves on to the destination with the next highest priority.
Exit options can be set and configured.
Only phone numbers and telephone lines can be set as destinations.
Able to play messages and caller's position to callers.
Destinations can be set as unavailable after missing a certain number of calls.
Wrap-up time can be added for destinations.
Call backs can be set up for callers.
Holding calls can be viewed and managed.
Options to limit callers and hold time.
Ability to set destinations with compatible phones to auto-answer.
The Queue Panel does not monitor Hunt Groups.
Destinations are sorted into Levels.
All destinations in a level ring together until one destination answers. If one level does not answer, the call moves on to the next level.
A Default Destination can be set for unanswered calls.
Phone numbers, telephone lines, and SIP URIs can be set as destinations.
Destinations can be individually set to screen calls.
Destinations cannot be set to auto-answer calls. (Phones that have auto-answer active in their settings will be able to auto-answer)
Levels can be individually set to ring at different intervals.
Levels can be individually set to either ring or play music on hold for callers waiting.
An announcement message can be set for levels.
A set of numbers can be appended to a caller's caller ID for calls going to certain destinations.
