Call History Release Reasons
Learn how to read and interpret the Release Reason displayed for a call in the Call History section of Stratus.
Written by Adrian Angwenyi
Updated at March 28th, 2024
Table of Contents
When a call terminates on Stratus, you will see a release reason displayed in the Call History table.
Common Release Reasons
| Value | Description |
|---|---|
| Cancel Connect | The connection was cancelled at any point of the call. |
| Connect | The call was connected to another destination. For example, a call answered by an auto attendant and then connected to an extension. |
| Curl Err: 18 | Web Responder: A file transfer was shorter or larger than expected. |
| Curl Err: 23 | Web Responder: An error occurred when writing received data to local file. |
| Curl Err: 28 | Web Responder: The specified time out was exceeded. |
| Curl Err: 7 | Web Responder: Call failed to connect to a host or proxy server. |
| Dispatched | Call dispatched to a user from a call queue. |
| Domain Limit | The call was blocked since your domain reached its limit on simultaneous calls. |
| Incompatible Media | There is not a compatible codec to support the call. |
| Invalid PIN | The PIN that was enter for a call was invalid. |
| Max Recording | The call was disconnected after reaching the maximum duration for recording. |
| Message Sent | The recorded message has been sent. |
| 302 Moved | The terminating party has temporarily moved. This is commonly seen when forwarding has been enabled for the other caller. |
| No ACK Timeout | The call was disconnected after one caller did not respond with a 200 OK. |
| No Answer | Call was terminated after one party of the call did not answer. |
| No Audio File | An audio file that should be played by a destination could not be found. |
| No Dial Rule | The call was disconnected after a dial rule could nto be found for the caller. |
| No Digit | Digit collection timed out before a digit was dialed. This can happen for destinations like an auto attendant. |
| No Orig Match | The origin of the call does not match to a defined Registrar or Connection entry, |
| No Response | While the call was being forwarded onward, no response was found from the destination. |
| No Route | The call was terminated after a route could be found. |
| No Subscriber | The requested user for a call does not exist. |
| Not Found | The intended termination reason cannot be found. |
| Orig: Bye | Call was ended when one party sent a BYE. |
| Orig: Cancel | One party of the call canceled the connection before the other party could answer. |
| Restart | The system restarted the call. |
| Term Locked | The termination was disabled from service by a system administrator. |
| Term: 403 | The terminating party forbid the call. |
| Term: 404 | The terminating party reports Not Found. |
| Term: 480 | The terminating party is temporarily unavailable. |
| Term: 481 | The terminating party reports that the call/action does not exist. |
| Term: 486 | The terminating party is busy. |
| Term: 487 | The terminating party responds with Request Terminated. |
| Term: 503 | The terminating party reports Service Unavailable. |
| Term: 603 | The terminating party declined the call. |
| Term: Bye | The terminating party responded with BYE. |
| Term Reg. Expired | The terminating party's registration expired. |
| Time Limit | The call disconnected after exceeding a Time Limit. |
| Transferred | The call was transferred to another destination. |
| Wrong Orig IP | The calling party's IP address is invalid. |