Find the IP Address of a Poly Edge E Phone
Discover how to easily find the IP address of a Poly Edge E phone that is connected to your internet network.
Written by Val Campos
Updated at November 27th, 2023
Table of Contents
What is an IPv4 Address?
An IP (Internet Protocol) Address is a network identifier the phone is assigned when connecting to an internet network. Giving each network device an IP address ensures that each device can be found and any data that is sent over that network goes to the correct devices. If you notice there is not an IP address, then your phone may be encountering connection issues.
Quick Tip: This address is commonly asked for by our technical support analysts when they start the troubleshooting process.
The IPv4 (Internet Protocol version 4) address is a specific type of IP address that is most commonly used at this time. An IPv4 address is formatted as 4 groups of numbers separated by periods with a minimum of 1 digit in each group.
Find Your Phone's IP Address
When you are seeing if your phone is having connection issues, the Status menu of your phone can be used to monitor your phone's connection.
To find the IP address of your Poly Edge E phone…
- Press the Home button.
- In the Main Menu, navigate to 10 Settings → 4 Status.
- In the Status menu, do one of the following:
- Select 1 System Information and scroll down to view the IP Address.
- Select 2 Platform and then 1 Phone to view the IPv4 Addr option.
- Select 3 Network and then 1 TCP/IP Parameters to view the IPv4 Addr option.
- Take note of your phone's IP address or lack thereof.
Note: If there is an IP address for your phone, then the phone should be connected to the internet.
If there is not an IP address, then your phone may be encountering connection issues that may need further troubleshooting.
To learn more about troubleshooting connection issues for your phone, check out this guide.