Voicemail Reminders - Persistent Phone Call Notifications
Learn how to set up voicemail reminders for persistent phone notifications so you can keep track of important events and information.
Written by Val Campos
Updated at November 6th, 2024
Table of Contents
Persistent Phone Call Notifications is not enabled by default.
If this is a feature you would like on your domain, please reach out to our technical support team to assist in enabling this feature.
Once the initial set up by technical support has been completed, you can use the steps below to enable, disable, and adjust the phone call notifications.
What are Voicemail Reminders?
Whether it be an elderly resident slipping and falling in a retirement facility, a renter's sink flooding in an apartment building, or a business' server going down, a persistent reminder of a voicemail message can help ensure a rapid response in any potentially serious situation.
In Stratus, a Voicemail Reminder is a persistent notification that alerts users when there is a new voicemail message. These voicemail reminders can be sent out as emails or phone calls. This critical feature can be a great asset in time-sensitive or otherwise urgent situations.
Users will be reminded that there is a voicemail until the voicemail message is saved or moved to trash. Only these actions strip the message of its new status. The frequency of these reminders is determined by the Notification Interval setting.
WARNING: Be careful when setting these reminders as they will continue indefinitely until the message is moved to the Saved or Trash folders of your voicemailbox.
Implement Persistent Voicemail Notification Phone Calls
If you or another user needs to stay on top of voicemails, do the following to enable and configure voicemail reminders:
- In the portal, navigate to Messages → Settings.
Quick Tip: If you are an Office Manager or equivalent, navigate to the Voicemail tab of the settings of the User you are wanting to modify.
- Scroll down to the Notifications section.
WARNING: If there is an After Email Notification method selected on this screen (i.e., moving the voicemail message to save or trash), then Voicemail Reminders will not apply.
- For the Voicemail Reminders option, select Phone Notification.
- In the Phone Reminder Recipient(s) box, type an off-net 10-digit phone number that should receive the reminders.
Quick Tip: Click the Add another Phone Number icon
to add other phone numbers that should receive reminders.
- Use the Notification Interval drop-down to select how long (in minutes) the system should wait before sending out another reminder.
- Click the Save button.
✔ Now the telephone number should receive repeat notifications until the voicemail is moved to the Saved or Trash folders of the voicemailbox.
Phone Notification Call Flow
- Upon answering the notification phone call, the system will announce the mailbox name, and how many messages are in the mailbox.
- The user will need to enter in the PIN of the mailbox to access the voicemail and listen to the new messages.
- The user will then be sent straight to listening to the newest mailbox message.
- After the message has been played, options will be listed by the system on what the user would like to do with the message they just listened to.