For some users, it may be important to give their callers the option to leave a mailbox to speak with someone. This can be done using an Operator Forward. An operator forward gives callers the chance to press 0 on their dial pad to have their call forwarded to a user's extension number. 

Step 1: Enable an Operator Forward

An operator forward can be implemented in the Voicemail settings of a user in the Stratus web portal. 

To set up an operator forward for a user's mailbox…

1. Visit the Users page.
   
2. If needed, use the search bar to find the user by name or extension number.
   
3. Click the Edit icon and select l.
   
4. In the Inbox section, use the Operator Forward box to type the extension number of the user that should receive forwarded calls from this user's mailbox. 
   
5. Once completed, click the Save button. 

Step 2: Update the Voicemail Greeting

Once the operator forward is saved, the user's voicemail greeting will need to be updated to say that the caller can press 0 to have their call forwarded elsewhere.

1. Scroll down to the Greetings section and click the Manage icon. 
   
2. In the Manage Greetings menu, click the Edit icon next to the user's voicemail greeting. 
   
3. In the New Greeting section, use the Text-To-Speech, Upload, or Record options to update the user's greeting to mention that the caller can press 0 to speak with someone. 
   
4. When you are ready, click the Save button. 
5. Place a test call to the user's mailbox to confirm that the greeting is updated, and the operator forward works as intended. 
   

   Quick Tip: You can dial 03 and the user's extension number to dial their mailbox directly. 

   For example… To call extension 100's mailbox, you would dial 03100 on a SpectrumVoIP device.