With StratusWEB PHONE, you can place, answer, and handle calls as needed from your PC. This can make it much easier to work remotely from home or any other location where you do not have a desk phone. 

Place a Call

With StratusWEB PHONE, there are many ways that you can place calls to other people and companies. The different methods you can use include the following:

• Dial a phone number or extension number using the Dial Pad.
• Call a contact that you have saved in your Stratus account.
• Use the Call History to call someone that you have spoken to or missed a call from.
• Call someone that has left you a voicemail message in your voicemailbox. 

Use the module below to learn how you can use the methods listed above:

Receiving a Call

When you receive an incoming call, your PC will play a ringtone, and StratusWEB PHONE will display the following call options:

Active Call Features

When you answer a call or a caller answers your call, you will be able to view and utilize the active call menu and its features.

In this menu, the following functions will be available:

Function	Description	Note
Mute	Disable your microphone. Click Mute a second time to unmute yourself.	The caller will not be able to hear you, but you will be able to hear the caller.
Hold	Place your caller on hold.	While waiting on hold, the caller will be listening to your music on hold.
Dial pad	Show the dial pad so that you can enter digits for automated menus, such as auto attendants.
Transfer	Transfer the call to a contact or a dialed number.
Park call	Transfer the call to a park queue where the caller will wait on hold for someone to pick up their call.	Other users viewing the parks on StratusWEB PHONE or their other devices can retrieve and handle the call.
Add call	Put your current call on hold and start a second call.
Switch phone	Move the call to another device registered to your extension number.
Start Recording	Start recording a snippet of the call.  When you are ready to stop recording, click Stop recording.	Since different states and countries have laws regarding consent for recording, make sure to ask for a caller's consent before recording a call. To learn more about recording calls as a Stratus user, read this article.
Hide call	Return to the main page while keeping the call active.    This allows you to look at the other tabs of StratusWEB PHONE, such as your contacts, call parks, chat/SMS messages, voicemails, and more.	To view the active call again, click More on the active call card that appears on the right.

Transfer a Call

While handling a call, it may be necessary to pass the phone call along to a user, call queue, or an external phone number. This can be done through transferring. 

Using the StratusWEB PHONE, there are three different types of transfer that can be utilized depending on how exactly the call needs to be transferred and handled:

1. Blind Transfer - Transfer a call directly to another person without talking to that second person.  This is sometimes referred to as a “cold” or "unassisted" transfer.
2. Assisted Transfer - Speak with the person being transferred to before completely transferring the call.  This is sometimes referred to as a “warm” or “attended” transfer.
3. Voicemail Transfer - Transfer a caller directly to a general mailbox or the voicemailbox of another user.

Use the module below to view step-by-step instructions about how you can perform these transfers:

Park a Call

As an alternative to placing a call on hold, you can park the call to give other users a chance to handle the call for you. Calls that are parked can be retrieved from other devices and softphones that are able to see these parks. Some accounts may set up different parks for different departments/sites. 

There are two ways that a call can be parked: Static parking and Dynamic parking. To learn more about parking calls using these two different methods, read the module below:

Retrieve a Parked Call

If a call has been parked, you can use StratusWEB PHONE to retrieve and handle the call. 

1. Navigate to the Call Parks tab using the sidebar.
   
2. Click the Retrieve icon next to the parked call you want to pick up.
   
3. On the call notification that pops up, click ANSWER.
   
   

   ✔ Now you can use the active call menu and its features to speak with the caller and handle their call.

   

    

Conference Calling

For some calls, it may be imperative to merge another party into a call. This can be done using conference calling. 

To start a conference call on StratusWEB PHONE…

1. On an active call, click Add Call.
   
2. In the Add call prompt, select one of the following:
   
   • Choose from contacts - Select the contact of the person/company that will be receiving the transfer.
     
   • Dial a new number - Dial the extension number or phone number of the person that will be receiving the transfer.
     
3. Click the Call button.
   

   ✔ You should now see a second call being start with the second party while the first caller is put on hold. 

   

    
4. Once the second party answers, talk with them as needed. 
   
5. If you need to speak with the first caller again, click Swap calls.
   
   

   Quick Tip: You can also click the call at the top that you would like to swap to. 
   

   Swapping calls will place the now inactive call on hold. 

    
6. Once you are ready to merge the calls, click Merge calls.
   
   

   ✔ You should see a notification confirming that the calls are being merged.
   

   Once the merging is complete, you should now be in a conference call with the other participants.
   

    
7. To end the conference call, click the End Call button.
   
   

   ✔ Doing this will place the participants on hold on their own calls.

   

    
8. From here you can resume a call, speak with each party individually, and end each call as needed.