Park Calls with the StratusHUB Mobile App
Explore how you can park and retrieve calls using the StratusHUB mobile app.
Written by Val Campos
Updated at August 17th, 2026
Table of Contents
Park a Call
When a caller is placed on hold, their call remains on your app so that when you are ready to resume the call, you can do so from just your cellphone.
As an alternative to placing a call on hold, you can park a call. Parking a call moves the call to a virtual “parking spot” or park queue so that the call is no longer taking up a line appearance key on a particular phone. When a call is parked, it waits on hold within a park queue listening to your music on hold. A park queue is a call queue that has the sole purpose of keeping callers on hold until their call is retrieved from it.
Dynamic Parking
With dynamic parking, the phone system picks where the caller will be parked for you. The system would pick the most available park queue.
This can be the most convenient way to park calls using the app since there are not readily available park buttons.
To use dynamic parking to park a call…
1. On an active call, tap the Dialpad
button.
2. Dial *** while in an active call.
✔ After *** is dialed, you will hear an announcement that states which park the caller has been transferred to. Phones that have the park keys will see the LED light for the park change to red to show it is occupied.
Static Parking
By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively. To park a call in Park 1, you would dial 701 while doing a transfer, which will connect the caller with that specific park.
To park an active call in a specific park with static call parking…
1. On an active call, tap the Transfer 
button.
2. When prompted to select the type of transfer to use, tap Blind Transfer.
3. On the Keypad, dial the extension number of the park you would like to park the call in.
Reminder: By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively
4. Tap the Call button on the Keypad to send the transfer on its way. 
Retrieve a Parked Call
By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively. To pick up a call from Park 1, you would dial 701, which will connect the parked call to your phone.
Note: Park 1, Park 2, and Park 3, will be 701, 702, and 703 by default, unless a request has been made to reassign the parks to different extension numbers.
More park queues can be added. Some companies may do this if they want separate park queues for different departments or groups of phones.