Park Calls with the StratusHUB Mobile App
Explore how you can park and retrieve calls using the StratusHUB mobile app.
Written by Val Campos
Updated at October 16th, 2026
Table of Contents
The Call Park Page
Similarly to the StratusHUB desktop app, the StratusHUB mobile app has a Call Park page that can be used to keep watch for parked calls. Calls that appear in the parks can be retrieved using this page. This page can also be used during an active call to park the call.
To view the Call Park page, go to the More tab and select Call Park.
Park a Call
When a caller is placed on hold, their call remains on your app so that when you are ready to resume the call, you can do so from just your StratusHUB mobile app.
As an alternative to placing a call on hold, you can park a call. Parking a call moves the call to a virtual “parking spot” or park queue so that the call is no longer being hosted on your device. When a call is parked, it waits on hold within a park queue listening to your music on hold. A park queue is a call queue that has the sole purpose of keeping callers on hold until their call is retrieved from it.
Parks can be parked in two ways: Static Parking and Dynamic Parking. If you want to pick where the call is parked, you would use Static Parking. To allow the system to pick a park for the call, Dynamic Parking can be used instead.
To learn more about how you can use either form of parking on your StratusHUB mobile app, review the module below:
Static Parking
By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively. To park a call in Park 1, you would dial 701 while doing a transfer, which will connect the caller with that specific park.
To park an active call in a specific park with static call parking…
Method 1: Use the Call Park Button
While talking with a caller, the StratusHUB mobile app will display active call features you can use to handle the call, including a call park button, which can be used to start the parking process.
To use this button to park a call in a specific park…
1. Tap the Call Park button during the call.
2. In the menu that appears, tap the Call Park option.
3. After the Call Park page pulls up, tap the Park 
icon next to the park that the call should wait on hold within.
Quick Tip: Multiple calls can be parked within a single park if needed.
✔ You should see a confirmation that the call was parked in the park that you selected. 
You should also be able to see the parked call in that same park within the app's Call Park page. 
Method 2: Transfer Directly to a Park
Calls can also be parked by transferring the call to a park queue, similarly to how you would transfer a call to a coworker.
To park a call through a transfer…
1. On an active call, tap the Transfer 
button.
2. When prompted to select the type of transfer to use, tap Blind Transfer.
3. On the Keypad, dial the extension number of the park you would like to park the call in.
Reminder: By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively
4. Tap the Call button on the Keypad to send the transfer on its way. 
✔ You should now be able to see the call parked in the park you transferred the call to when you view the app's Call Park page.
Dynamic Parking
With dynamic parking, the phone system picks where the caller will be parked for you. The system would pick the most available park queue.
This can be the most convenient way to park calls using the app since there are not readily available park buttons.
Method 1: Use the Call Park Button
While talking with a caller, the StratusHUB mobile app will display active call features you can use to handle the call, including a call park button, which can be used to start the parking process.
To use this button to dynamically park a call…
1. Tap the Call Park button during the call.
2. In the menu that appears, tap the Dynamic Park option.
✔ You should see a confirmation that the call was dynamically parked, and which park queue is now holding the call.
You should also be able to see the parked call in that same park within the app's Call Park page.
Method 2: Dial the *** Code
On any SpectrumVoIP phone and softphone, a call can be dynamically parked by dialing ***.
1. On an active call, tap the Dialpad
button.
2. Dial *** while in an active call.
✔ After *** is dialed, you will hear an announcement that states which park the caller has been transferred to. Phones that have the park keys will see the LED light for the park change to red to show it is occupied.
You should also be able to see the parked call in that same park within the app's Call Park page.
Retrieve a Parked Call
Calls can be retrieved from a park from any phone and softphone on your account. With the StratusHUB mobile app, you can retrieve a parked call using either the Call Park page of the app or by calling the park's extension number.
To review either of these methods for picking up parked calls, review the module below:
Method 1: Use the Call Park Page
Once a call has been parked, you can review the parked call in the Call Park page of the app. Under a park, the parked call will be listed with the caller's Caller ID information and the name and extension number of the user that parked the call.
To pick up a parked call, tap the Retrieve 
icon next to the parked call. 
After tapping the Retrieve icon, your app should receive a call. Accept the call to fully retrieve the parked call and speak with the caller.
Method 2: Call the Park
By default, Park 1, Park 2, and Park 3 will have the extension numbers of 701, 702, and 703 respectively. To pick up a call from Park 1, you would dial 701, which will connect the parked call to your phone.
Note: Park 1, Park 2, and Park 3, will be 701, 702, and 703 by default, unless a request has been made to reassign the parks to different extension numbers.
More park queues can be added. Some companies may do this if they want separate park queues for different departments or groups of phones.