Manage Your Voicemailbox with the StratusHUB Desktop App
Explore how you can use the StratusHUB desktop app to check your voicemail, change your mailbox's greeting, and update your voicemail PIN.
Written by Val Campos
Updated at September 9th, 2026
Table of Contents
Check Your Voicemails
The Voicemail tab will display your voicemails. You can use the Folder dropdown to switch between the New, Saved, and Trash folders of your voicemailbox.
When you select a voicemail, you will be able to view more details about it and use different functions for managing the voicemail message.
| # | Feature | Description |
|---|---|---|
| (1) | Caller ID | View the caller's Caller ID provided by their carrier. If this person has been saved as a contact, you will see their Contact Name instead. |
| (2) | Time and Date | Review the time and date this voicemail was left. |
| (3) | Transcription |
If voicemail transcriptions have been enabled, you will see a transcript of the recorded voicemail. Note: Enabling voicemail transcriptions costs $2.99 per month per user. If you would like to learn how to enable voicemail transcriptions, check out this guide. |
| (4) | Playback bar | Click the Play button to listen to the voicemail. Click on the playback bar to skip ahead to a specific timestamp of the voicemail. |
| (5) | Volume | Adjust the volume while listening to the voicemail. |
| (6) | More Options |
Download the voicemail for record-keeping purposes. Adjust the Playback speed to make listening to the voicemail easier.
|
| (7) | Call | Place a call back to the phone number of the person that left the voicemail. |
| (8) | Save Voicemail | Move this voicemail to the Saved folder of your voicemailbox. |
| (9) | Forward Voicemail | Send this voicemail to the extension number of another user. |
| (10) | Delete Voicemail | Move this voicemail to the Trash folder of your voicemailbox. |
Update Your Greeting
On the Greetings tab, you can view a list of your voicemail greetings. On the right, you can play your greeting, set a default greeting, or delete a greeting.
To create a new greeting…
- Click the CREATE button.
- In the Greeting Name field of the Create Greeting menu, type a name for identifying this greeting later.
- In the Audio section, select one of the following depending on how you would like to create the audio for the greeting:
-
Text to Speech - Use text-to-speech to type out a greeting that should be used. With the Voice dropdown, select a voice you prefer. Click the PLAY button to review how the greeting sounds.
-
Record - Use your PC's microphone to record the audio for your greeting. Click Stop Recording when you are done.
When you are done, use the playback bar to review how the greeting sounds.
-
Text to Speech - Use text-to-speech to type out a greeting that should be used. With the Voice dropdown, select a voice you prefer. Click the PLAY button to review how the greeting sounds.
- Click the CREATE button.
- To start using this new greeting, select the greeting in the list and click the Set as Default
icon.
Change Your Voicemail PIN
Over time, you may need to update your voicemail PIN. This could be because you forgot voicemail PIN, need to update your security information periodically, or are inheriting this extension from a previous user.
You can update your own PIN using the Profile Settings
- Click the User icon and select Select Account.
- Select your user.
- On the Profile page, go to the Change Voicemail PIN section and enter a new 4-digit PIN.
IMPORTANT: Your PIN cannot be 1234 or 0000. Using one of these as the PIN will result in a randomized PIN being generated instead.
- Call your voicemail by pressing the Message button on a phone or dialing 5001 on the desktop app and test using your new PIN.