Handle Multiple Calls

As long as you have multiple line keys, your Polycom VVX series phone is able to handle one active call and multiple held calls at once. The number of line keys your phone has determines how many calls can be hosted on your phone at once. 

When you have multiple calls on your Polycom phone, you can do the following actions:

• Swap calls whenever necessary.
• Merge calls into a conference call.
• End one call at a time.

Swap Between Calls

While you are handling multiple calls at once, you can easily switch between them using your line keys or the Calls screen. 

To do so, do one of the following:

• Press the Line Key button that is holding the call.
• On the Calls screen, highlight a call using the up and down directional buttons and press the Resume soft key.

When you swap calls, the caller you were originally speaking to will be placed on hold automatically.

Merge Calls

While you have multiple calls active and held on your phone, you can merge the calls together to form a conference call. To merge your calls together, press the Join soft key on the Calls screen.

End One Call

On the Calls screen, you can end one of the calls you are handling at any time. 

To hang up one call on your phone…

1. Select the call to end by doing one of the following: 
   • Press the Line Key button that is holding the call.
   • On the Calls screen, highlight a call using the up and down directional buttons and press the Resume soft key.
2. On the active call, do one of the following:
   • Press the End Call soft key.
   • If you are using the handset, hang the handset up on the hook switch.
   • If you are on speakerphone, press the speakerphone button.