Enswitch Voicemail Menu Options
Learn more about the different options you can press in your voice mailbox menu to perform different actions.
Written by Val Campos
Updated at July 11th, 2024
Table of Contents
As you are working with your SpectrumVoIP devices, you can access your mailbox to manage your voicemail messages and perform other actions.
Quick Tip: To access your mailbox, you can press the Message button on your desk phone. The ES desktop app and ES mobile app can also be used to manage your mailbox and its messages.
You can also access your mailbox by calling or being transferred to your voicemail box. When your greeting is being read out to you, press * to skip the greeting. You will then be prompted to enter the mailbox's PIN.
Once you enter your voicemail PIN and gain access to the menu, you can follow the mailbox's options to manage its messages and functions.
Listen to Messages
The mailbox will begin by reading out how many new and old messages it has stored. After reading this out, the mailbox will give you the following options:
| Option | Function |
|---|---|
| 1 |
Play the first, new message in your mailbox. If there are no new messages, play the first stored old message. |
| 2 |
Switch to a different folder to manage its stored messages. Once you select this option, you will be prompted to do one of the following: |
| 0 | Use the mailbox's menu options to manage your mailbox's greetings and PIN. |
While you are actively listening to a voicemail message, you can do the following to control how the message plays back:
| Option | Function |
|---|---|
| 1 | Listen to the first message in the folder. |
| 2 |
Switch to a different folder to manage its stored messages. Once you select this option, you will be prompted to do one of the following: |
| 3 | Listen to more information about the voicemail message. This information includes: • The date and time the message was left. • The extension number or telephone number of the caller that left the message. • The duration of the message. |
| 4 | Go back and listen to the previous message. |
| 5 | Replay the message you are listening to. |
| 6 | Skip the message you are currently listening to. |
| 7 |
Delete the message you are listening to. Once a message is deleted, the mailbox will read off the options you can press, which include the options listed in this table. To recover the deleted message, press 7. Quick Tip: To permanently delete a voicemail, press 2 to switch folders, press 3 to go to the Deleted folder, and press 7 again while listening to the message. To recover a message from the Deleted folder, press 8 while listening to the message to select a folder to move the message to. |
| 8 | Move the message to a different folder. |
| 9 |
Forward the voicemail to another user in your account. Once you select this option, it will prompt you to input the 7-digit extension number of the mailbox before pressing #. After you enter the extension number of the mailbox, the mailbox will ask you to do one of the following: • Press 1 to move this message to the selected mailbox. |
| 0 | Use the mailbox's menu options to manage your mailbox's greetings and PIN. |
Option 0: Greetings and PIN
When you press option 0, the mailbox will give you the following options for managing your mailbox's greetings and PIN:
| Option | Function |
|---|---|
| 1 | Manage the Unavailable Greeting of the mailbox. |
| 2 | Manage the Busy Greeting of the mailbox. |
| 3 | Manage the Temporary Greeting of the mailbox. |
| 4 | Manage the Recorded Name played by the mailbox. |
| 5 | Update the mailbox's PIN. |
| * | Return to the main menu. |
When you select a greeting to check and update, you will be given the following options:
| Option | Function |
|---|---|
| 1 | Record or rerecord the greeting |
| 2 | Listen to the currently saved greeting. |
| 3 | Delete the greeting that is currently saved. |
| * | Return to the previous menu. |