Enswitch - Feature Codes
Feature codes are short numbers used to call a particular telephone line, hunt group, destination feature, or other destination, from within the system. Feature codes are also used to access features such as voicemail. These are useful for customers that are accustomed to using feature codes in legacy PBX systems.
Written by Adrian Angwenyi
Updated at May 7th, 2024
Table of Contents
Feature codes are dialable codes that can be assigned different functions to meet your needs. Once created, these codes can be dialed on a SpectrumVoIP device, such as a desk phone, the SpectrumVoIP ES mobile app, or the SpectrumVoIP ES desktop app.
NOTE: Calls to feature codes are not charged.
Scope: Only Enswitch admin users will be able to create new feature codes.
Default Feature Codes
Some feature codes are defined within the system for Enswitch users. These codes are…
| Feature Code | Function |
|---|---|
| *1 | Voicemail direct access. |
| *2 | Voicemail login. |
| *3 | Conference login. |
| *4 | Auto-attendant. |
| *5 | Number routing menu. |
| ** | Group pickup. |
| ***<telephone line> | Pickup specific telephone line. |
NOTE: These options are not shown on the feature codes configuration page.
If you create feature codes with these numbers, your feature codes override the defaults.
Add Feature Codes
More Info: To explore different examples of feature codes that could be added, check out this category of articles:
https://documentation.spectrumvoip.com/en_US/example-feature-codes
To create a new feature code…
- In the Enswitch web interface, navigate to Features → Feature codes.
- Click the New >> button.
✔ Doing this will make the New feature code menu appear:
- Fill in the following boxes: (fields marked with * are required)
| Field | Description |
|---|---|
| * Feature code |
This must be a combination of numbers and/or * (for example, *123 or 123). Spectrum VoIP’s Best Practices for Setting Feature Codes – Extension= Call that user directly DANGER: Do NOT use a N11 number, such as 911, 211, or 411. |
| Description | This text is displayed next to the code in the list of feature codes. |
| Owner | This person may edit the feature code even if they are not an administrator. |
| Screen calls | When set to Yes, the person answering is asked if they want to accept the call. |
| Allow callers to enter this feature code in attendant and IVRs | When set to yes, this feature code can be entered in the auto-attendant and IVR menus. |
| Caller name | Allows users on a SIP telephone to see which feature code the call came from. If not set, the caller name supplied by the caller will be used. |
| Caller name modifies existing name | Determines whether the caller name setting above replaces the caller name supplied by the caller, prepends to it, or appends to it. |
| Force hang-up after (minutes) | Hang up the call after a certain number of minutes. |
| Record group | Associates the feature code with a record group. |
|
PIN & PIN repeat: |
Set a digital PIN that needs to be entered to use this feature code. When this is enabled, you can call the number routing menu and change the temporary routing and announcement message. |
| Music on hold |
When selected, users who dialed this code and are on hold will have music played back to them. |
| Show in control panel | When set to Yes, the feature code will be shown in the control panel. This cna be useful for drag and drop transferring. |
| Default destination | Where the call is sent unless overridden. |
| Temporary override | Overrides the main routing in the default destination. When you use the number routing telephone menu, the temporary routing changes. |
- Click Save.
Export Feature Codes
Some users may want a list of the feature codes they have available to dial in their account.
To export the features codes as a spreadsheet…
- Click Features
- Select Feature codes.
- Click Export as .csv.
✔ The system will download a .csv file to your PC that is readable by spreadsheet applications.