The Remote Access Menu is an automated menu that allows the user to dial a phone number to call. This menu can also be set up to automatically dial a specific phone number instead of giving users the option to dial a phone number of their choosing. 

The Call Back to the Callerid option allows a user calling from a specific extension number or phone number to be called back. This user will receive a call back from the Remote Access Menu so that they can dial a phone number as needed. This menu can also be set up to automatically dial a specific phone number instead of giving users the option to dial a phone number of their choosing. 

This niche option of the remote access menu allows callers that do not use normal SIP authentication to place calls to your users' SIP devices using a secret prefix. This prefix is stripped off while the outbound call is being received and authenticated. 

If you would like to learn more about this option, it is recommended to contact our technical support team to see if this is a feature that is needed and should be implemented. 

A feature code can be created that internal user can dial on their desk phones to call into the remote access menu. If this feature code is set to allow callers to enter this code into auto attendants and IVR menus, then outside callers can dial this feature code as well. 

Once the user accesses the remote access menu, the menu will ask for the Account Number of the specific remote access feature to use. 

To create a feature code that should route calls to the remote access menu…

1. Navigate to Features → Feature codes. 
2. On the Feature codes page, scroll down and click the New >> button. 

3. In the New feature code menu, fill out the following information in the Feature code settings section:

4. In the Route calls to section, use the Default destination dropdown to select Remote access menu:

5. Click the Save button.

6. Place a test call to this feature code on a desk phone to confirm that you can access the remote access menu.

A phone number can be set to direct calls to the remote access menu. This can make it easy for users to dial into the remote access menu for remotely placing calls.

To update a phone number's destination to the remote access menu…

1. Navigate to Features → Numbers.
2. Click the phone number that should be dedicated to the remote access menu.

3. Scroll down to the Route calls to section and use the Default destination dropdown to select Remote access menu.

4. Click the Save button.

5. Place a test call to this phone number to confirm that you can access the remote access menu.

1. Dial the feature code or phone number associated with the main remote access feature. 
2. When prompted, input the Account Number set for the remote access menu account. 

3. If you have set up a PIN, input the PIN when prompted. 
4. Once the menu accepts the account number and the optional PIN, dial the phone number when prompted. 
5. Handle the phone call as needed. 

1. Dial the feature code or phone number associated with the main remote access feature from an extension number or phone number assigned to a “Call back to the callerid” account.
2. Once the call starts ringing, hang up the call. 
2. The system will call the extension number/phone number back. Answer the call back.
3. Once you answer, the menu will prompt you to dial a phone number to call. Dial the number you need to call.
4. Handle the phone call as needed.