Call parking can be an effective alternative to placing a call on hold. When a call is put on hold, the call will stay on your device. If you want other users to be able to retrieve and handle the call, you can park the call instead.

Park a Call

If there is caller that you would like to place on hold and give a colleague a chance to handle the call, do the following to dynamically park the call:

1. While on an active call, press *** on the keypad.
   

   WARNING: Do not press the Send (#) button.

    
2. You will hear a message played indicating the parking spot number where the call can be retrieved.
   

   ✔ The phone will read off a message that says where the call is parked:
   “The call is parked at 7-0-1”.

    
3. The caller is now on hold until a phone retrieves the call.

Retrieve a Parked Call

If you have a cordless handset and you have the time to retrieve a parked call, do the following:

1. Dial the extension number of the park where the call is parked.
   

   Quick Tip: By default, each park will have the following extension numbers:
       •  Park 1 = 701
       •  Park 2 = 702
       •  Park 3 = 703

    
2. Press the Send (#) button.
   

   ✔ The phone will pick up the call that was parked in that park queue. If there are multiple calls parked for that park, the first call parked will be retrieved in a first in, first out basis.

    

Call Park Speed Dials

Unlike desk phones, cordless handsets do not have park buttons ready to use for parking and retrieving calls. As a workaround, you can add contacts and speed dials for the parks. 

By default, your account will have Park 1 (extension 701), Park 2 (extension 702), and Park 3 (extension 703). You can create contacts and speed dials for each of these parks.:

Another contact and speed dial can be added for dynamic call parking. When *** is dialed during an active call, the system will park the call in an available call park and read off which park the call was parked on. 
To make dialing this more convenient, a contact and speed dial can be added:

Step 1: Create Contacts for the Directory

Each cordless handset has a Directory that contacts can be added to. Once a contact is added, you can press the call button while hovering over a contact to place a call to that person/business. These contacts that you add can be edited and deleted as needed. 

To create contacts…

1. Do one of the following to access your handset's Directory:
   • Press the Down navigational key.
   • Press the OK button to access the menu and select Directory.
2. In the Directory menu, press the Options softkey. 
   
3. Select New Contact.
   
4. In the Add menu, type the contact's name and extension number or phone number.
   
   

   Quick Tip: The extension numbers for the parks are as follows:
       •  Park 1 = 701
       •  Park 2 = 702
       •  Park 3 = 703

    
5. To save the contact, press the OK button or the Save softkey.
   

   ✔ Now that a contact has been added, you can press the Dial Key to place a call to that park.

    

Step 2: Add Speed Dials

Once you have added contacts for the parks in the Directory, those contacts can be assigned as speed dials to the number buttons of the handset's keypad. This will allow you to hold down a number button to quickly dial a park for retrieving parked calls.

To add a speed dial for one of your contacts…

1. Press the OK button to access the Menu.
2. Use the navigational keys to select Settings. 
   
3. In the Settings menu, select 7.Telephony.
   
4. In the Telephony menu, select Speed Dial.
   
5. In the Add to speed dial menu, hover over a spot for the speed dial and press the OK button or Assign softkey.
   
   

   Quick Tip: The number spot that you select correlates to the number on the handset's keypad. Assigning a contact to one of these numbers will turn that number on the keypad into a speed dial button. 

   As a reminder, there is not a #1 option since the 1 button on the keypad is reserved for calling the handset's voicemailbox. 

   For example… If I assign the #2 speed dial spot to call Park 1, holding down the 2 button on the handset's keypad would dial 701. 

    
6. In the Directory menu that appears, select one of the contacts for the park.
   

   ✔ That speed dial for a park will now be assigned to the number button on the handset's keypad. Holding down that button on the keypad will call the park, which can pick up any calls parked on that particular park. You can also hold down that button on the Transfer screen to park an active call in that park.

   For example… If you assign a speed dial that dials 701 to the spot 2, holding down the 2 button on the keypad will dial Park 1. Holding down the 2 button after pressing Transfer in an active call will transfer the call to 701 (Park 1).

   You can also press the Call button while hovering over a speed dial in the Speed Dial menu to quickly place a call to that contact.

    
7. Repeat steps 5 and 6 for each speed dial you need to add.
   

   ✔ You should now have a list of speed dials that are now assigned to a number on the handset's keypad.