In some call center environments, it can be imperative to have the cellphones of remote agents ringing in a call queue. 

To set a remote agent's cellphone number to ring in a call queue…

1. Navigate to the Call Queues page.
   
2. Click the Edit Agents icon next to the queue that needs a remote agent added.
3. In the Edit Agents menu, click the Add Agent button.
4. Use the Add Agent(s) by drop-down to select Phone.
   
5. In the Agent Phone box, type and click the remote agent's phone number.
   
6. If needed, type and select the phone numbers of any other remote agents.
7. Use the Status drop-down to select whether the remote agent(s) will be immediately Online or Offline in the queue.
   
8. If needed, select Request Confirmation if the remote agent should hear a message asking them to press 1 to accept the call.
9. When the remote agent(s) are ready to be added, click the Save Agent button.
   
10. Repeat this process for any additional agents.
11. Once all agents have been added, click Done.