Auto Attendant Time Out Destination
Learn how to set where calls sitting in an auto attendant should route when a caller does not select an option.
Written by Val Campos
Updated at July 15th, 2024
Table of Contents
Scope: In order to update an auto attendant, a user scope of Site Manager or Office Manager is required.
Basic users will not be able to access the Auto Attendant page.
Pre-Requisites: To follow this guide, an auto attendant must already be created.
To learn more about creating an auto attendant, check out this guide.
Update an Auto Attendant's Time Out
It may become necessary to have an auto attendant send a caller to a specific destination when they wait too long.
✔ Some users set up their auto attendants to send callers to a receptionist or call queue when the auto attendant times out.
This can help prevent callers from sitting in the auto attendant listening to the greeting repeatedly when they are not sure what option to choose or if they have issues using their dial pad.
To select how calls are handled when an auto attendant does not detect any input from a caller…
- In the Stratus web portal, visit the Auto Attendants page.
- Click the name of the auto attendant from the list.
- Click the Options icon.
- Use the If no key is pressed dropdown to select how a call should be handled when the auto attendant times out.
Note: You can select from any Dial Pad Menu Option that is already set on the Auto Attendant.
- Click the Done button.
- Click Save.
