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Thomas Gipson
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Warranty Coverage Policy
Published September 22nd, 2023 by Thomas Gipson
What Do Our Warranties Cover? Our IP devices come with a standard one-year manufacturer's warranty which starts from the purchase date of the device. SpectrumVoIP will handle any replacements needed for devices that fall within warranty. Please contact us to begin the Warranty Claim process by calling (469) 429-2500 . It is a common misconception th
How to Disable SIP ALG in Ubiquity Unifi
Published June 27th, 2023 by Thomas Gipson
Note that, as this process may temporarily interrupt your internet connection and phone service, we recommend doing this in an off-peak period or outside of business hours. For EdgeRouter setup with EdgeMax user interface please see Disable SIP ALG - EdgeRouter Ubiquiti (USG/UBNT/UNIFI User Interface) Go to Routing & Firewall Go to the Firew
Recommended Cisco Meraki Firewall Settings
Published June 27th, 2023 by Thomas Gipson
Quick Tip: The Cisco support site has documentation on how to best setup a Cisco Meraki firewall: https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/VoIP_on_Cisco_Meraki%3A_F.A.Q._and_Troubleshooting_Tips Voice over IP (VoIP) is a common technology used in enterprise networks, allowing users on a network to make int
Recommended Sonicwall Firewall Settings
Published July 5th, 2023 by Thomas Gipson
Overview Internet connections that are heavily utilized will experience call quality degradation and an overall poor experience with hosted voice. Like most hosted VoIP solutions, SpectrumVoIP’s services work best with consistently low ping times and 60-90 kbps per concurrent phone call. This document provides guidance for configuring a SonicWALL fo
Recommended Unifi Firewall Settings
Published June 27th, 2023 by Thomas Gipson
Configure Your Unifi Firewall for VoIP WARNING: Configuring the settings of your USG may result in a restart. It is recommended to perform these changes in your after hours. Create a Smart Queue A Smart Queue option is available with UniFi Security Gateway that prioritizes traffic and minimizes delays when the router/bandwidth becomes overloaded.
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