Using the Music on Hold page of the web portal, you can add in music and messages to be played while callers are waiting on hold. 

Add Music on Hold Files

To add in new music…

1. Click the Add Music button.
   
   

   ✔ Doing so will pull up the Add Music modal.
   

    
2. In the Song Name box, type in a name to identify the song with.
3. Take a moment to confirm that the music file you would like to add is in a proper format for the phone system.
   

   WARNING: The audio file should be a 16-bit WAV (8Khz, Mono, 16-Bit PCM) file. 

   Convert an Audio File Using G711.org

   To convert the audio file, you can use a free site named g711.org. To do so…

   1. Visit g711.org.

   2. In the Source File section, click the Browse button.
   

   3. Select the audio file to be converted.
   

   4. In the Output Format section, ensure that the Standard Definition option is selected.
   

   5.Click the Submit button.
   

   ✔ Doing so will pull up a new page with a link.
   

    

   6. Right-click the link and select Save link as.
   

   7. In the File name box, type a name for the converted audio file and then click the Save button.
   

    

    

   DANGER: Not converting the music file can cause catastrophic issues for your phone system.

    

    
4. Click the Browse button.
   
5. Select the converted audio file. 
   

   ✔ Now the file name and its file path should appear in the box.

   

    
6. Click the Upload button.
   
   

   ✔ The new song will appear at the bottom of the list of songs in the Music section
   

    

Create Messages

To add in a message for callers to listen to while waiting on hold for you…

1. Click the Add Message button.
   
   

   ✔ Doing so will pull up the Add Message modal.
   

    
2. Use either of these options to add in a Message:
   • Text-to-Speech: Use the text-to-speech option to type in a message and select an automated voice that will read out what is typed. Once the message has been typed out, click the Save button.
     
   • Upload: Using the upload option, you can upload a converted audio file and give the message a name. Once the file has been selected on your PC, click the Upload button.
     
     

     WARNING: The audio file should be a 16-bit WAV (8Khz, Mono, 16-Bit PCM) file. 

     Convert an Audio File Using G711.org

     To convert the audio file, you can use a free site named g711.org. To do so…

     1. Visit g711.org.

     2. In the Source File section, click the Browse button.
     

     3. Select the audio file to be converted.
     

     4. In the Output Format section, ensure that the Standard Definition option is selected.
     

     5.Click the Submit button.
     

     ✔ Doing so will pull up a new page with a link.
     

      

     6. Right-click the link and select Save link as.
     

     7. In the File name box, type a name for the converted audio file and then click the Save button.
     

      

      

     DANGER: Not converting the music file can cause catastrophic issues for your phone system.

      

      
   • Record: The record option allows you to type in the phone number or extension number for the phone system to send a call. Click the Call button to send a call to the number. When the call is answered, it will record whatever is said to it. 
     
     

     ✔ You should now see the new Message added into the Messages section.
     

      

Add an Introduction Message

Similar to a regular message, an Introduction Message can be added in. The introduction message is played before any of the music or messages play. This kind of message is useful for notices or warnings, such as that the call may be recorded.

To add in an Introduction Message…

1. Click the Add Intro Message icon. 
   

   Quick Tip: If there have not been any messages added, you can click the Add Introduction button on the notice that shows in the Messages section. 
   

    
2. Use either of these options to add in an Introduction Message:
   • Text-to-Speech: Use the text-to-speech option to type in a message and select an automated voice that will read out what is typed. Once the message has been typed out, click the Save button.
     
   • Upload: Using the upload option, you can upload a converted audio file and give the intro message a name. Once the file has been selected on your PC, click the Upload button.
     
     

     WARNING: The audio file should be a 16-bit WAV (8Khz, Mono, 16-Bit PCM) file. 

     Convert an Audio File Using G711.org

     To convert the audio file, you can use a free site named g711.org. To do so…

     1. Visit g711.org.

     2. In the Source File section, click the Browse button.
     

     3. Select the audio file to be converted.
     

     4. In the Output Format section, ensure that the Standard Definition option is selected.
     

     5.Click the Submit button.
     

     ✔ Doing so will pull up a new page with a link.
     

      

     6. Right-click the link and select Save link as.
     

     7. In the File name box, type a name for the converted audio file and then click the Save button.
     

      

      

     DANGER: Not converting the music file can cause catastrophic issues for your phone system.

      

      
   • Record: The record option allows you to type in the phone number or extension number for the phone system to send a call.  Click the Call button to send a call to the number. When the call is answered, it will record whatever is said to it. 
     
     

     ✔ You should now see the new Introduction Message added into the Messages section.