Prepare to Port Your Numbers Over to SpectrumVoIP

If you are looking to have your phone numbers supported and routed by our team, you can start a port-in request with our Porting Team to have those phone numbers transferred to our services.

To do so, our Porting Department will need…

• A list of the telephone numbers you wish to port.
• The most recent copy of your phone bill listing the numbers you wish to port over.
  • If your phone bill does not list your numbers on it, please reference this article: Bill Alternatives
• A hand-signed LOA (Letter of Authorization (LOA) form) from the authorized user on the account with your old carrier.

While gathering and completing the documentation mentioned above, please consider the following:

• The length of time it takes for ports to be processed depends on if the information provided is correct, as well as the first available date the losing carrier will grant.
  

  NOTE: Discrepancies in the information submitted will cause a delay in the porting process.

   
• Any changes made to the LNP order will restart the submission process with the losing carrier.
• Carriers do not allow adding and removing numbers. 
  • The order will need to be canceled and resubmitted with the new information.
     

The Porting Process

When our Porting Team receives a port-in request, they will get to work verifying your request's information and coordinate the transition with your losing carrier. Once the porting request is ready to be completed, the port will be activated according to the FOC our team receives. Once the port is completed, CNAM/DL requests can then be implemented.

Porting/Activation Time

Manual activation times are restricted to 9:00 AM - 5:00 PM CST Monday through Friday (excluding holidays). If there is an urgent need for the port to be manually activated outside this time frame, it will need to be requested in your port-in request.

In some markets, SpectrumVoIP is capable of triggering ports automatically at a scheduled date and time. Advance notice of scheduling requirements is more flexible in these cases; however, please be sure to notate any activation time requirements in your port-in request to avoid any potential issues with the losing carrier's requirements. Our Porting Team will be able to notify you about whether the desired port date/time is feasible or not and provide guidance in this matter. 

FOC (Firm Order Confirmation)

Once our Porting Team has verified your ownership of the phone numbers, they will begin processing the request alongside your losing carrier. Once our Porting Team receives a confirmed FOC date and time, they will notify you in the port-in ticket. On the date and time of the FOC, the numbers will be loaded into your account and visible for routing. 

Processing Outbound CNAM/DL (Caller ID and Directory Listing)

After all numbers on an order have been activated, the Porting Team will be able to process any requests regarding outbound CNAM (Caller ID Names) and Directory Listing (DL) updates that should be implemented for the number(s).