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Jeffrey Edwards
jedwards@spectrumvoip.com
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Enable Voicemail Transcriptions
Published September 5th, 2023 by Jeffrey Edwards
Scope: Voicemail Transcription can be enabled by Office Manager users. Voicemail Transcriptions In some circumstances, it may be necessary to enable voicemail transcriptions for yourself or other users. This can be a wonderful solution for users with accessibility issues. Note: Enabling voicemail transcriptions costs $2.99 per user. Enable Trans
Personal Voicemail Timeout
Published May 24th, 2023 by Jeffrey Edwards
When forwarding to an external number, Answering Rules ring timeout can be adjusted to control whether or not an unanswered call is managed by a user's SpectrumVoIP voicemail inbox or the external number's voicemail inbox. You will need to know what the external number's voicemail timeout is. Typically, cell phone users have a 30 second timeout by d
Can SpectrumVoIP Phones work in a static network environment?
Published August 4th, 2023 by Jeffrey Edwards
Yes, SpectrumVoIP phones work with static IPs as well as DHCP on the local network. A SpectrumVoIP tech can apply an override to the phones to tell the phone to connect to a specific local IP address. network.internet_port.type="2"network.internet_port.ip="192.168.254.123"network.internet_port.mask="255.255.255.0"network.internet_port.gateway="192.1
Sharing a log file from the SpectrumVoIP Stratus mobile app
Published October 6th, 2023 by Jeffrey Edwards
When reporting unexpected call routing or glitches with the functions of the SpectrumVoIP Stratus mobile app, our technical staff can reach a resolution more quickly with more information provided. The SIP log file or a mobile operating system file can be shared directly from the mobile app. A "SIP log" will be relevant for any call routing related
Enabling SpectrumVoIP Stratus Mobile app notifications on a Samsung Galaxy Smartwatch
Published September 5th, 2023 by Jeffrey Edwards
This is a convenience feature. Most/all of this feature relies on the end-user troubleshooting their own smart watch. There is no dedicated app for the smartwatch alone but notifications from a user's smartphone can be extended to the user's smartwatch. When this is done properly, calls received on the SpectrumVoIP Stratus Mobile app will also
Forwarding to an International Number
Published April 3rd, 2023 by Jeffrey Edwards
Forwarding to an international number does not work on these functions. User - Answering Rules Queue - Forward if Unanswered *72 prefix feature code forwarding Other considerations: International calls are metered based on the location of the call calling rates can/will vary over time destination you're forwarding to may be blocked at any time I
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