Set Up Screen Pop for StratusLINK
Learn how to implement the Screen Pop feature for StratusLINK using a Call Popup URL.
Written by Val Campos
Updated at November 15th, 2024
Table of Contents
Screen Pop
Screen pop will allow you to enter a Call Popup URL followed by a variable that will be replaced with the inbound calling phone number. When an inbound call is received, this URL is sent to your preferred browser which will perform this search.
✔ Screen Pop is useful when a CRM is being used to access customer data. These screen pops display that customer's information automatically when a call is received.
To enable this feature, click on the toggle option next to “Call popup”. You will then be presented with an option to call pop on Ringing or Answer. 
To set the call popup URL, click the small gear icon in StratusLINK and type/paste the URL you wish to use.
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You must also enter the URL that you would like to search by with the variable entered in the string in the Redirect URL field.
- The variable that is needed will be “<tn>” or “<sftn>” if you are using Salesforce Lightning.
Note: If you do not enter anything in the Redirect URL field, then StratusLINK will search Google for the inbound telephone number.
Commonly Used Call Popup URLs
| Service | Call Popup URL | Special Notes |
|---|---|---|
| Agency Matrix | https://agents.agencymatrix.com/#/customer/search?selection=Phone&query=<tn> | |
| Allstate | https://eagent.allstate.com/account/login.aspx?phone=<tn> | |
| Copper | https://app.copper.com/companies/446067/app#/search-results/all/%7B%22phrase%22:%22<tn>%22%7D | |
| Clio | https://app.clio.com/nc/#/search?query=<tn> | |
| ELeads | https://www.eleadcrm.com/evo2/fresh/eLead-V45/elead_track/search/QuickFind.asp?Go=2&q=<tn>&st=0&corpStore=false | |
| EZLynx | https://app.ezlynx.com/applicantportal/Search/Index?searchPhrase=<tn> | |
| FreeAgent | https://freeagent.network/search?query=<tn> | |
| Followup Boss | https://<DOMAIN_NAME>.followupboss.com/2/search?term=<tn> | Replace the "<DOMAIN_NAME>" placeholder with the name of your domain. |
| General Google Search | https://www.google.com/search?q=<tn> | |
| Hubspot | https://app.hubspot.com/contacts/<HUBSPOT_ ACCT#>/contacts/list/view/all/?globalSearchQuery=<tn> | Replace the “<HUBSPOT_ ACCT#>” placeholder with your 7-digit Hubspot account number. |
| Merchantos | https://us.merchantos.com/?name=customer.listings.customers&form_name=listing&__sort=create_time&__sort_dir=DESC&end_date=0000-00-00&start_date=0000-00-00&customer_name=<tn> | |
MS Dynamics |
https://<DOMAIN_NAME>.crm.dynamics.com/main.aspx?appid=<YOUR_API_ID>&pagetype=search&searchType=0&searchText=<tn> | Replace the "<DOMAIN_NAME>" placeholder with the name of your domain. Replace the “<YOUR_API_ID>” with your MS Dynamics API ID. |
| Netsuite | https://<DOMAIN_NAME>/app/login/secure/enterpriselogin.nl?c=5792923&redirect=%2Fapp%2Fcommon%2Fsearch%2Fubersearchresults.nl%3Fquicksearch%3DT%26searchtype%3DUber%26frame%3Dbe%26Uber_NAMEtype%3DKEYWORDSTARTSWITH%26Uber_NAME%3D<tn>&whence= | Replace the "<DOMAIN_NAME>" placeholder with the name of your domain. |
Onebill |
https://app.onebillsoftware.com/#accountSummary:<tn> | |
| QQ Catalyst | https://app.qqcatalyst.com/Contacts/Search#adv=false&agen=-1&all=false&cats=_&type=Contact&contact=<tn> | |
| Salesforce Classic | https://<SALESFORCE_DOMAIN>/_ui/search/ui/UnifiedSearchResults?searchType=2&sen=a00&sen=001&sen=a0b&sen=a01&sen=a1B&sen=01t&sen=003&sen=005&sen=006&str=<tn> | Replace the “<SALESFORCE_DOMAIN>” placeholder with your Salesforce domain name. |
| Salesforce Lightning | https://<SALESFORCE_DOMAIN>/one/one.app#<sftn> | Replace the “<SALESFORCE_DOMAIN>” placeholder with your Salesforce domain name. |
| Vin Solutions | https://apps.vinmanager.com/vinconnect/#/Cardashboard/Pages/LeadManagement/ActiveLeadsLayout.aspx?SelectedTab=t_ILM&rightpaneframe=HIDE&leftpaneframe=AdvancedSearch2.aspx?searchdata=<tn> | |
| ZenDesk | https://<ZENDESK_DOMAIN>.zendesk.com/agent/search/1?q=<zdtn> | Replace the <ZENDESK_DOMAIN> placeholder with your Zendesk domain name. |
| Zoho | https://search.zoho.com/search?q=<tn>s=crm |