Frequently Asked Questions

If I Move My Phone, Will It Lose Its Settings?

The settings for your phone and extension are stored locally on the phone. The phone's configuration will not be reset when unplugged and moved. All extensions and settings will remain the same.

IP phones that have been registered with our server will be able to reprovision themselves to match what is set through the web platform you use to manage your phone system. When the phone is reconnected to the internet through a network, it will attempt to check in with our server and apply any configuration updates. 

How Can I Use My Phone Remotely at Home?

Since these Yealink IP phones are computing devices, they require power and a healthy internet connection to send/receive calls and updates. 

It is a good idea to contact the home network's Internet Service Provider (ISP) to notify them that you will be relying on VoIP services in your home. The provider can check the network's health and bandwidth management to ensure the phones will be able to receive a robust, uninterrupted connection. They can also further diagnose and treat any issues identified on the network during their check.

To ensure that the Quality of Service (QoS) is excellent for calls, it may be necessary to reconfigure the home's network equipment's (router/modem, firewall, etc.) settings to ensure that SIP traffic (e.g., the type of traffic used by IP phones for communication) is not being interrupted or altered. You can also request that they try to set up the network equipment to prioritize SIP traffic.

Can I Swap Phones with Another Extension?

Each IP phone has the ability to hold Accounts that have the registration information for an extension number that is needed to authorize its connection to our Provisioning Server to pull updates. To replace an extension registered to the phone, a technical support team member would replace that information in the phone's Account with the new extension's information.

Can My Phone be Registered to Multiple Extension Numbers?

Each IP Phone has the ability to register itself to multiple extension numbers (i.e., SIP accounts). These extension numbers can be associated with different users of a domain, users from different domains, and providers. Sometimes an account may have phones registered to two users of the same domain.