Set Up Call Forwards on Your Polycom VVX Phone
Learn how to configure your Polycom VVX phone's call forwards to allow it to forward calls to another phone or user.
Written by Val Campos
Updated at October 5th, 2023
Table of Contents
Call Forwarding
Your Polycom VVX phone will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions. Setting a forward can be useful when you need your calls to be handled someone instead of having the caller leave a voicemail.
These forwards include…
- An always forward
- A busy forward
- An unanswered forward
Always Forward
When an always forward is enabled, the forward will keep being active until disabled. When an unconditional forward is enabled, any calls to your phone will be immediately forwarded to the forward's destination. When your phone should receive calls again, the always forward will need to be disabled.
✔ Setting an always forward can be useful when you need to step away from your phone for a period of time.
Busy Forward
A busy forward is a conditional forward that will only become active when your phone is busy on a call or on Do Not Disturb (DND). This type of forward can be configured and set to be enabled indefinitely.
✔ A busy forward is commonly set up to forward calls to the extension number of a coworker in the same department/role. Busy forwards also commonly route calls to the extension number of an operator or receptionist.
No Answer Forward
A no answer forward is a conditional forward that will only become active when your phone is not answered in time. This type of forward can be configured and set to be enabled indefinitely.
✔ A lot of people will have a no answer forward set to forward unanswered calls to their cellphone number.
Set Up a Call Forward
To configure a Call Forward for your phone to follow…
- Press More → Forward.
Quick Tip: Alternatively, press the Home
button and select Forward. - Select which type of forward to configure.
- In the Contact field, type the phone number or extension number to forward calls to.
- If a No Answer forward is being configured, use the Forward After Rings field to type how many rings the phone should wait before forwarding calls.
- Select Enable.
Disable a Call Forward
- Press More → Forward.
Quick Tip: Alternatively, press the Home
button and select Forward. - Select which type of forward to disable.
- Select Disable.