Enswitch - Record Audio Feature Code
Discover how you can create a feature code that you can dial to record new audio for greetings and menus.
Written by Val Campos
Updated at November 4th, 2025
The Sounds page can be used to store different audio files to make it easier to update on hold music and greetings for mailboxes, IVR menus, feature codes, and more. These audio files can be created using a special feature code that triggers the Record Audio tool.
To create a feature code to dial to use the Record Audio tool…
- In the Enswitch web interface, navigate to Features → Feature codes.
- Click the New >> button.
-
In the New feature code menu, fill in the following:
| Setting | Description |
|---|---|
| * Feature code |
Type the set of numbers that should be dialed to trigger the Record Audio feature. Quick Tip: This code can be any set of numbers, as long as the combination of numbers is unique and does not use a star (*). DANGER: Do NOT use a N11 number, such as 911, 211, or 411. |
| Description | Type a note that will be displayed alongside the feature code in the list of feature codes. |
| Owner | If needed, select a user that should be able to view and change the queue toggle code. |
| Allow callers to enter this feature code in attendant and IVRs | If this code should be allowed to be used when dialed in an IVR, select Yes. |
- In the Route calls to section, use the Default destination dropdown to select Record sound.
- Click the Save button.
✔ Now you can dial this feature code on your SpectrumVoIP device to use the Record Audio feature. Follow the call's prompts to record audio, which will be stored in the Sounds page of the ES portal.