Your Call History Page
Discover how you can explore your call history page to view a detailed record of all of your incoming and outgoing calls and their information.
Written by Val Campos
Updated at March 28th, 2024
Table of Contents
View Your Call History Logs
On the Call History page, you can view the calls you have recently received and placed.
The information shown in the chart includes the following:
| Column Name | Description |
|---|---|
| Type of Call |
• Inbound:  • Outbound:  • Missed: 
|
| Number |
• Inbound calls: The phone number or extension number that placed a call to you. • Outbound calls: The phone number or extension number that was dialed. |
| Name |
If the person is… • An existing contact: The name used in your contact for the person. |
| Date | The date the call was placed/received. |
| Duration | The time elapsed (minutes:seconds) during a call. |
Quick Links or 
|
• Add Contact / Edit Contact: Click this icon to either add this person to your Contacts or edit your existing contact for this person. • Download: If call recording has been enabled you, this icon will download the call's recording to your PC. • Listen: If the call was recorded, this icon will open an audio player on screen for you to listen to the recording. • Add Notes: Click this icon to add disposition notes to the call. |
Find a Specific Call
Using the Filters button, you can filter your call history and view only the events of interest to you.
-
In the Call History page, click the Filters button.
✔ Doing so will make the Call History Filters modal appear.
- Complete the fields using this table:
| Setting | Description |
|---|---|
| Date Range |
Select the From and To dates for the events you want to view. The maximum From-To range is 31 days. The furthest back you can search within the Stratus Web Portal's Call History is 6 months. To view call data records from beyond 6 months, you can access the CDR Archives. |
| Date Range | Enter the name or extension you want to view. |
| Caller Number | Enter the caller number you want to view |
| Dialed Number | Enter the dialed number you want to view |
| Call Type | Enter the type of call you want to view. Choices are: • Inbound • Outbound • Missed |
-
Click Set Filters.
✔ The Call History page will update to only show entries that match your criteria.
If no events match your criteria, a message will inform you that there are no matches to your
filter.
Export Your Call History
You can export the call history as a spreadsheet in a CSV format. From there, you can open the information in Microsoft Excel or a different spreadsheet software for further manipulation.
To export the call history logs shown, click the Export button.
✔ Once the spreadsheet is downloaded, you can open, view, and edit the spreadsheet as needed.
