While talking with someone, it may be imperative to add an additional person to your call. This can be done through a conference call. You can add more people to an active call using the Add call button.

1. While in an active call, click the Add call button.
   
   

   ✔ Once you click Blind Transfer, the caller will be placed on hold automatically and the call will minimize. You will be taken to the Soft Phone page so that you can dial the number to transfer the call to. 

   If you need to return to the active call, click the Back to Call button at the top-right.
   

    
2. On the Soft Phone tab, use the keypad to enter the extension number or phone number to transfer the call to.
   
3. Click the Call button to start a call with the second person.
   
   

   Quick Tip: Once you start the second call, the first call will be put on hold automatically.

   

    
4. Wait for the second person to answer the call. Once they answer, speak with them as needed. 
   

   Quick Tip: If needed, you can click the Swap call button to swap between each call. 

   

    
5. When the caller is ready to be added to the call, click the Merge call button. 
   
6. In the conference call, you can speak with all parties and click the Mute button to mute your own microphone as needed.
   
7. When the conference call is done, do one of the following depending on what is needed:
   • End Call - To end the entire conference call for everyone, click the End Call button.
   • Split Call - To speak with each person separately before individually ending each call, click the Split call button. Speak with each person and click the End Call button to end a call when needed.