When you are experiencing technical issues with your phones or any other SpectrumVoIP provided devices, it may be necessary for a support analyst to access a PC on the same network as the affected device. Doing so allows for the technician to remotely access that affected device and perform any needed network testing. 

If you are using a Chromebook, you can use Google's Remote Desktop feature to easily share your screen with the support analyst you are troubleshooting any issues with.

1. Open your web browser and log into Google.
2. Navigate to https://remotedesktop.google.com/.
3. Click the Share my screen button.
   
4. In the Share this screen section, click the Download button.
    
5. In the chrome web store, click the Add to button for the Chrome Remote Desktop extension.
   
6. In the confirmation prompt, click the Add extension button.
   
   

   Note: If you are using a different Chromium-based browser, you may see this prompt instead:
    

    
7. If you would like, you can install the Chrome Remote Desktop app.
   
8. Click the + Generate Code button to generate a code for the support analyst to use.
    
   
   

   Quick Tip: If you are still seeing the download button instead of the + Generate Code button, click the Download button and then refresh your page. 

   You should see the Share this screen section update.

    
9. Let the support analyst know what your Access Code is so that they can remotely access your PC.