Using your web portal's Make a Call feature, you can initiate a call between two individuals. This can be done using the Make a Call page of your Enswitch web portal. 

To start a call using the Make a Call feature…

1. Log into your Enswitch web portal. 
2. Navigate to Actions → Make a call.
   
3. In the Make a call menu, use the Make first call to dropdown to select whether to place a call to an extension number (Telephone) or to a phone number (Number).
4. Do one of the following depending on the option you chose above:
   • If you chose to make a call to a Telephone, use the Telephone line dropdown to select the extension number of the user to contact.
     
   • If you chose to make a call to a Number, in the Number box, type the telephone number that should be called without any special characters or spaces.
     
5. In the When answered, forward to box, type the phone number or extension number to forward the call to when the first caller answers.
   
6. Use the Callerid on first call dropdown to select the phone number for the caller ID that the first caller should see.
   
7. Do one of the following depending on if you are placing a call to a telephone or a number:
   • If you are initiating a call to a user's telephone, use the Request telephone to auto-answer dropdown to select whether or not the phone should attempt to automatically answer the call. 
     
     

     NOTE: This option may not work for some phone models. 

      
   • If you are initiating a call to a phone number, use the Callerid on second call dropdown to select the phone number to show for the caller ID that the person receiving the forwarded call will see.
     
8. Once you are ready, click the Call button to initiate the call between these two people.