Route an Extension Number's Calls to a Telephone Number
Learn how you can set a user's Answering Rules to route that user's calls to a telephone number of a device, such as a cellphone.
Written by Val Campos
Updated at November 8th, 2023
Table of Contents
Scope: Office Managers can adjust the Answering Rules of any user.
Site Managers can only adjust the Answering Rules of users assigned to their Site.
Call Center Supervisors can only adjust the Answering Rules of users set as Call Center Agents.
Forward a User's Calls to a Telephone Number
As a Stratus Admin user, you can adjust the Answering Rules of other users. With your ability to adjust these settings for users, you can forward a specific user's calls to a telephone number.
✔ This can be useful if one of your users does not have a SpectrumVoIP device and needs to answer calls on a personal device, such as a cellphone.
To forward all of your calls to a telephone number…
- Navigate to the Users page.
- Use the search bar to find the extension number or name of the user needing their new device to ring.
- Click the Edit
icon next to the user and select Answering Rules.
- Click the Edit icon next to user's main answering rule.
Quick Tip: The main answering rule for most users is the Default rule.
- In the Call Forwarding section of the Edit Answering Rule menu, select Always and type in the telephone number.
WARNING: Be sure to type the 9-digit or 10-digit phone number without any spaces or special characters.
ONLY numbers can be used.
- Click the Save button.
✔ Now any calls to that user's extension number will be routed to the telephone number you entered.
