Inheritance

Music and messages are inherited separately. One can be inherited without the other and vice versa. The more granular the level; the higher the priority. Continue reading for important clauses and things to remember.

Randomize and Time Between Messages

Settings are inherited along with their corresponding table. The setting to "Randomize" is inherited along with music. The setting for "time between messages" is inherited along with messages. 

No Music or Messages

 A user is able to set their own music and messages. If the user does not set either of these, they will automatically inherit from first their site and then if their site is empty as well, then finally from their domain. In this specific situation, the Portal will not display what a user has inherited. Inheritance is happening "behind the scenes". Their tables will appear blank. 

In order for the user to see and modify what they have inherited, then they must select "copy and modify [...] from the organization". However, at this point, after clicking to copy, now their music/messages are static and no longer dynamically inherited. To revert back to dynamically having the latest organization defaults, the user would have to delete all of their rows back to a blank UI. 

Copy & Modify from Site/Organization

The option to "copy and modify" in each of the tables is only present when there is no visible music and there are no visible messages (the user has set neither of them up). After a user has added their own music or their own messages, the option to copy is gone. They can delete all of their own added rows in order to view the copy option again. 

Introduction Message

The introductory greeting is an audio prompt that can be used as a notice or warning for callers. This is useful for companies that may need to note that their “calls may be recorded for quality and assurance purposes.”

When it is inherited, this greeting exists in the first row of the Messages table by default. If a user has added custom music to their account, then they will no longer be able to inherit their site or domain "introduction" greeting.