Recycle an Obsolete User

If you have an old user that is not being used anymore, you can easily recycle the user to reuse that extension for a new user. This can help you avoid having to add a seat to your bill.

To recycle an old user to save some money…

1. Navigate to the Users page and select the user needing a recycle.
2. Visit the Advanced tab in the user's settings and click the Reset User button.
   
3. In the Reset User modal, use the checkboxes to select what kind of information should be deleted or changed.
   
4. Make sure to select Recycle User to input the new user's information.
   
5. Click the Reset button.
   
6. Click Reset again on the confirmation message that appears.
   
7. In the Recycle User modal, use the boxes to type in the new user's information.
   
8. To have the new user set up their voicemail PIN and the password for their web portal, use the Email box to type in the user's email and select Send Welcome Email.
   
9. Click the Save button.
   
   

   ✔ Now you can go through the new user's settings to further configure their extension, mailbox, and answering rules.