Block a Caller

If you are having issues with malicious, spam, and/or robo callers and know their phone numbers, you can block those phone numbers from calling back in.

To block certain callers from placing inbound calls to your whole business…

1. Navigate to the Users tab.
2. Scroll or use the search box to find the Inbound Routing User (extension 8900).
   

   Note: If a different function (e.g., a user, auto attendant, or call queue) handles inbound routing, search for that function instead. 

    
3. Click the Edit icon and select Answering Rules.
   
4. In the Answering Rules tab, click the Allow / Block button.
   
5. In the BLOCKED NUMBERS section, type in the phone number and click the Add button. 
   
   

   ✓ Clicking Add will make that number appear in the BLOCKED NUMBERS list:
   

    
6. If needed, click Remove to delete that phone number from the list.
   
7. Add more phone numbers to the list if needed. 
8. Click the Block anonymous or unknown check box to block all unknown callers if necessary.
   
9. Click the Done button to save the changes made to the block list.