Add a Time Frame

When you are setting up routing for yourself, you will notice that answering rules require a time frame to be created. A time frame determines when an answering rule should be active. 

To create a time frame to use for routing and forwarding…

1. Navigate to the Time Frames page.
   
2. Click the Add Time Frame button.
   
3. In the Add a Timeframe menu, fill in the following information:
   
   • Name - Type in a unique name for this time frame.
     
   • When - Select the type of time frame to be created.
     
     

     Options for When

      - Always - If the time frame should be active until it is disabled, select Always.

      - Days of the week and times - Select this if the time frame will be active on a recurring basis (same time and day every week).
     
     To add a break in the time that the time frame is active on a certain day, click the Add range icon.
     

     - Specific dates or ranges - Click the boxes or Calendar icons to select the date(s) and times the time frame will be active for. 
     
     Click the Add date range button to add more dates.

      

      
4. Click the Save button.
5. To add more time frames, repeat steps 3-5
   

   ✔ You should now have a list of time frames that you can use.
   

   You can now select that owned time frame while creating an answering rule. 
   

   Note: To learn how you can use these time frames to create Answering Rules to route calls, check out this article.