Check Your Voicemails in the App

When there is a new voicemail ready to be viewed and handled, a number will be displayed by your name indicating the number of new messages.

Use the Visual VM Menu

On the Tools tab, you can access the Visual VM page to view your voicemails and configure your voicemailbox's settings in the User Settings.

In the Visual VM page of the Tools tab, you can view and manage the messages in your voice mailbox:

#	Feature	Description
(1)	Folder Filter	Switch between the New, Saved, or Trash folders of your voice mailbox.
(2)	Details	View the Details of a voicemail message, such as the caller's contact name, extension number, or phone
(3)	Play	Listen to a voicemail message.
(4)	Forward	Send a received voicemail to another user.
(5)	Save	Move the voicemail to your Saved folder of your mailbox.
(6)	Trash	Move a voicemail to the Trash folder of your mailbox.
(7)	Refresh	Re-load the page to check for updates.

Call Your Voicemail

When there is a voicemail to be checked, you can directly call your mailbox to check your voicemails and manage your mailbox.

1. Tap the Voicemail button on the Keypad
   
   

   Quick Tip: Alternatively, you can dial 5001 on the Keypad.

    
2.  When prompted, type in your voicemail PIN and tap #.
   

   ✔ From here you can check your voicemail messages and follow the voicemail menu options to manager your mailbox.

    

Sort Your Voicemails

While viewing your mailbox, you have the option to view voicemails in its different folders. To do so, use the drop-down to select either New, Saved, or Trash.

To add a certain voicemail to the Saved folder, touch the Save (5) icon for the message. 

To move a voicemail to the Trash folder, tap the Trash (6) icon.

Forward a Voicemail

In some situations, it may be necessary to forward a voicemail along to another team member. 

To forward a voicemail message… 

1. Tap the Forward (4) icon. 
   
2. In the Forward To box, type the name or extension number of another user.
   

   ✔ Once the voicemail has been forwarded, the voicemail will be marked with a Fwd icon in the other person's mailbox.

   

    

Configure Your Voicemail Settings

To adjust the settings of your voice mailbox, you can do so by navigating to the User Settings section of the More tab.

Adjust Your Inbox's Settings

• To enable or disable your voicemails for yourself, tap the Enable Voicemails checkbox. 
• In the Inbox section, tap on the Options checkboxes as needed to adjust how the mailbox will sort and read out voicemail messages.

Manage Your Greetings

Using the Greetings section, you can record a new greeting or select and existing greeting to use. 

Record a Greeting

1. Tap the Manage Audio icon.
2. In the Add Description box that appears, type a name for the greeting.
3. Use the Choose Device drop-down to select a device to send your call to.
   
4.  Tap CALL ME and follow the call's prompts.
5. To use the new greeting, tap the Greetings dropdown and select the greeting.
   

Set Up Email Notifications

Use the Email Notification drop-down to select how the email should be sent out to your email address.

Enable Voicemail Transcriptions

To have a transcription shown while viewing voicemails in the Voice Mail section, use the Voicemail Transcription drop-down to select Enabled.